Dispute Resolution Analyst Ii

hace 2 semanas


San José, San José, Costa Rica World Fuel Services A tiempo completo
At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.


This position will perform and end-to-end billing process root cause analysis on claims submitted (mainly by Collections Team) to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy.

This person will process both credits and rebills to amend incorrect invoices generated when disputes are deemed valid.

Otherwise, will provide feedback and supporting documentation to corresponding Collector / Sales justifying reason why no correction can be produced.


Outcome of this position will serve as an instrument for Management's decision making to enhance current processes and/or fix any system issue.


Responsibilities:

  • Work dispute cases daily and respond within SLAs.
  • Respond to requests and maintain open communication between team and other departments.
  • Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
  • Maintain up to date disputes follow up comments in designated software (i.e., Macro)
  • Proactively monitor dispute patterns and notify Management of any alert.
  • Prepare, review, and organize paperwork for disputes resolved.

Requirements:

  • BS or BA in business or related discipline.
  • Advanced English
  • 2 to 4 years of Order to Cash (O2C) experience.
  • Minimum 2 years of Procure to Pay (P2P) experience preferred.
  • Prior experience working in a multisegment/division corporation preferred.
  • Microsoft Excel 2010 (or above) knowledge: pivot tables, macros (basic), formulas, etc.
  • Microsoft Outlook 2010 (or above) knowledge.
  • Accounting background (basic intermediate).
  • Tableau, SQL, RPA (UiPath) and Scripting is a plus.

Soft Skills:

  • Excellent attention to detail and organizational skills
  • Selfmotivated
  • Strong sense of urgency
  • Excellent time management skills
  • Ability to analyze facts and circumstances and determine an appropriate course of action, based on training and department guideline.
  • Strong customer service and communication skills
  • Great attitude, teamwork, and willingness to learn.
  • Ability to follow instructions, prioritize effectively.
  • Ability to work in a fastpaced, timesensitive environment.
  • Ability to drive processbased improvement.


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Accountant Ii

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiencyWhat your background should look...

  • Accountant Ii

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Accountant Ii

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiencyWhat your background should look...

  • Collections Analyst

    hace 4 semanas


    San José, San José, Costa Rica MSD A tiempo completo

    Job DescriptionJoin our Business Service Center (BSC) located across three regions, working on the timely and efficient delivery of standardized global financial processes. The BSC – Americas in San Jose, Costa Rica is the hub for executing a wide range of financial services and processes across our business divisions and markets in the Americas region.The...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica TE Connectivity A tiempo completo

    TE Connectivity's Accounting Teams develop, implement and/or maintain one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. They also design operational procedures and processes that meet audit standards and improve...

  • Order to Cash Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouWhat You Will Achieve- Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. Coordinate customer account resolution with internal parties and execute on agreed collection strategies. Refund issuance (review, obtain approvals, and confirm). Contribute to AR KPI reporting &...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience Bachelor's degree or equivalent Experience handling confidential informationHave you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...

  • Order to Cash Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouHow You Will Achieve ItThese responsibilities include but are not limited to the following:Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. Coordinate customer account resolution with internal parties and execute on agreed collection strategies. Refund issuance...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience defining requirements and using data and metrics to draw business insights Advanced SQL experience Bachelor's degree or equivalent 4+ years analytical field experience Experience with reporting and Data Visualization tools such as Quicksight / Tableau / Power BI or other BI packagesHave you ever thought about what it takes to detect and prevent...

  • Order to Cash Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouYour in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently...

  • Order to Cash Jr Analyst

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    Why Patients Need YouYour in-depth knowledge and financial skills will keep our products in production and our innovators innovating. Whether you are part of establishing, coordinating, researching, or administering financial operations, your role is critical to getting our medicines in the hands of the people who need them most, faster and more efficiently...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica ASEPSA A tiempo completo

    WE ́RE HIRING:O2C COLLECTIONS JR ANALYST(TEMPORARY POSITION)Role SummaryCustomer Collections and dunning, customer account management, query anddispute management. Completion of these activities will ensure that GBS continue tosupport the achievement of working capital objectives and Leadership amongst otherkey stakeholders will have access to timely,...

  • Collections Analyst

    hace 2 semanas


    San José, San José, Costa Rica MSD A tiempo completo

    Our Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Duties and Responsibilities Input orders from internal or external customers into Salesforce, SAP and Oracle systems. Create, retrieve, open, and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms. Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services...

  • Accountant Ii

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiencyWhat your background should look...

  • Accountant Ii

    hace 2 semanas


    San José, San José, Costa Rica TE Connectivity A tiempo completo

    Develops, implements and/or maintains one or more accounting systems: Journal entries, General Ledger, Accounts Receivables, Accounts Payable, Revenue Reconciliation, Cash Flows, etc. in accordance with GAAP policies and procedures. Designs operational procedures and processes that meet audit standards and improve efficiencyWhat your background should look...