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Dispute Resolution Analyst Ii
hace 2 semanas
This position will perform and end-to-end billing process root cause analysis on claims submitted (mainly by Collections Team) to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy.
Otherwise, will provide feedback and supporting documentation to corresponding Collector / Sales justifying reason why no correction can be produced.
Outcome of this position will serve as an instrument for Management's decision making to enhance current processes and/or fix any system issue.
Responsibilities:
- Work dispute cases daily and respond within SLAs.
- Respond to requests and maintain open communication between team and other departments.
- Contact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.
- Maintain up to date disputes follow up comments in designated software (i.e., Macro)
- Proactively monitor dispute patterns and notify Management of any alert.
- Prepare, review, and organize paperwork for disputes resolved.
Requirements:
- BS or BA in business or related discipline.
- Advanced English
- 2 to 4 years of Order to Cash (O2C) experience.
- Minimum 2 years of Procure to Pay (P2P) experience preferred.
- Prior experience working in a multisegment/division corporation preferred.
- Microsoft Excel 2010 (or above) knowledge: pivot tables, macros (basic), formulas, etc.
- Microsoft Outlook 2010 (or above) knowledge.
- Accounting background (basic intermediate).
- Tableau, SQL, RPA (UiPath) and Scripting is a plus.
Soft Skills:
- Excellent attention to detail and organizational skills
- Selfmotivated
- Strong sense of urgency
- Excellent time management skills
- Ability to analyze facts and circumstances and determine an appropriate course of action, based on training and department guideline.
- Strong customer service and communication skills
- Great attitude, teamwork, and willingness to learn.
- Ability to follow instructions, prioritize effectively.
- Ability to work in a fastpaced, timesensitive environment.
- Ability to drive processbased improvement.
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