Collections Analyst

hace 2 semanas


San José, San José, Costa Rica MSD A tiempo completo

Our Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.

The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.


Primary Responsibilities:

  • High external customer interaction, high communication skills and negotiation.
  • Analyze and work towards issues troubleshooting, root cause fix analysis.
  • High analysis of customer account debits and credits, reconciliations, netting, offsets opportunities.
  • Support the execution of OtC processes for America ́s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
  • Timely account analysis and prompt escalation of disputes, claims, past due receivables.
  • Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
  • Manage bad debt, write off, refunds processes.
  • Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute/claim resolution, other)
  • Perform month end activities and/or reports for individual and team activities as needed. Perform other duties & projects as assigned.
  • Support Service Center activities, be a team player and a strong liaison with third parties.

Main Requirements:

  • Bachelor's degree in Business, Accounting or Finance (Or career in progress)
  • Advanced French and English
  • Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)
  • Customer service skills

Desirable requirements:

  • Experience in a finance or accounting department of a multinational company multinational
  • SAP experience
  • Accounting /Finance backgroud
  • Pharmaceutical Industry experience

Search Firm Representatives Please Read Carefully

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/4/2024

Job Posting End Date:
06/04/2024

Requisition ID:
R294734

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