Associate Account Manager

hace 3 semanas


San José, San José, Costa Rica cloudpay A tiempo completo

Daily Duties and Main Responsibilities:

  • To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc)
  • To ensure the coordination of the service delivery by triggering, tracking progress and closing the payroll cycle, either with inhouse or with external payroll service providers
  • To facilitate Customer to adopt consolidated services and to move into a centralization mode
  • Monitor and manage the Customer relationship and satisfaction at Customer senior levels
  • To solve potential issues that may prevent the satisfactory and timely completion of the global services
  • To monitor master service schedules to ensure timely achievement of all deliverables
  • To act on the Customer demands and trigger actions, track progress and close the service delivery
  • To participate in intradepartmental projects

Attributes and Experience Required:

  • Knowledge of international payroll processes and business cultures
  • Customer facing experience
  • Strong customer service focus, assertive thinking and decisionmaking skills
  • Issues and pending actions tracking and delivery, escalation management required.
  • Ability to engage across corporate functions (Sales, Implementation, Operations, Marketing, Customer Support, Product Management and Finance)
  • Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars

Package and Benefits:

  • Competitive annual salary and benefits package 15 vacation days plus public holidays
  • Birthday leave
  • Flexible remote working
  • Private Medical, Dental and Life Insurance
  • Personal and professional development opportunities
  • Friendly working environment


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