Inside Account Manager

hace 3 semanas


San José, San José, Costa Rica TD SYNNEX A tiempo completo
Position Overview
  • Take ownership of daily communication with specific accounts to drive revenues and ensure organizational profitability.
  • Showcase expertise in handling complex customer issues independently.
  • Collaborate with TD executives for additional support.
Essential Responsibilities
  • Proactively manage accounts by assessing product mix and profitability.
  • Adjust strategies to meet TD profitability goals.
  • Identify opportunities to offer TD's full range of products and services.
  • Develop and present strategic business plans to TD management.
  • Provide regional direction in the absence of the manager.
  • Offer guidance to the team on KPI performance and company directives.
  • Act as a change agent and subject matter expert for supporting departments.
  • Handle advanced sales calls to provide quotes, product information, and build customer relationships.
  • Assist associates in resolving complex customer problems and securing best pricing through alliances.
  • Utilize strong interpersonal and collaborative skills.
  • Identify and implement business opportunities through customer interactions.
  • Demonstrate in-depth account knowledge and create business plans for growth.
  • Represent TD SYNNEX professionally during interactions with business partners, customers, and other departments.
  • Attend and represent TD SYNNEX at partner events.
  • Perform assigned duties and uphold attendance standards.
Qualifications and Skills
  • Analyze research data and recommend appropriate actions.
  • Handle calls and correspondence diplomatically for Management.
  • Coach others in skill development.
  • Work effectively under pressure and high workloads.
  • Exhibit assertiveness and self-confidence.
  • Facilitate group interactions and identify opportunities for improvement.
  • Effectively interact with all management levels and negotiate skillfully.
  • Prepare reports and business correspondence accurately.
  • Assist others in complex problem resolution.
  • Think strategically and use computer applications proficiently.
  • Display strong leadership and organizational skills.
  • Avoid win/loss situations and resolve conflicts positively.
  • Analyze and resolve complex issues promptly and confidentially.

What's In It For You?

  • Elective Benefits: Tailored programs to accommodate your lifestyle.
  • Grow Your Career: Access formal leadership and professional development programs.
  • Elevate Your Well-Being: Enhance your financial, physical, and mental health.
  • Diversity, Equity & Inclusion: Celebrate global diversity through inclusive education and growth opportunities.
  • Make the Most of our Global Organization: Network with new colleagues through onboarding.
  • Connect with Your Community: Engage in internal and social activities to support inclusivity and environmental initiatives.


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