![Straumann Group](https://media.trabajo.org/img/noimg.jpg)
Operations Trainer
hace 2 semanas
#ChangeMakers
Ready to make an impact?
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition.
We deliver innovation based on evidence.
This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.
#WeChangeDentistry every day. Be part of it.
Position Summary:
The Operations Trainer assists with the execution & delivery of onboard training programs for several customer service focused teams.
This person will collaborate with North America (NAM) based trainers to deliver content in support of these three different operations teams.
Responsibilities:
- This position is responsible for, but not limited to, the following:_
- Collaborates with NAM based trainers with the execution of Customer Service, Provider Services, and Technical Support onboarding training for new employees including all online selflearning modules, classroom curriculum, and relevant poststudy activities and materials.
- Collaborates with NAM based trainers in the execution of worldclass Customer Service training to include order processing, account management, eCommerce selling, and first level product knowledge.
- Collaborates with NAM based trainers to oversee the overall training program for the Technical Support team to ensure readiness for supporting customers. Continuously monitor and develop sufficient programs for both new product, and new hire Introduction (tools and processes).
- Collaborates with NAM based trainers to execute Provider Services training for orthodontic customers to include order processing, case management, and also to provide 2nd level support to Global teams.
- Collaborates with NAM based trainers to provide motivational, informative, persuasive, goodwill based and entertaining training presentations.
- Manages all classroom and online content, providing expert facilitation and overseeing all scheduling and logistics for the programs.
- Consistently assesses learning and development needs and track and analyze the success of the onboarding programs by examining learner satisfaction levels while developing and implementing evaluation metrics to ensure continuous improvements and program success.
- Acts as a Subject Matter Expert working with our IT partners to expand knowledge and skills as it relates to SAP, CRM, CCM, Zendesk, CAMDB, Service Cloud, TeamerViewer, and other 3rd party supporting systems.
- Guide each team to learn best practices for solving complex questions and support Straumann Group customers (internal and external) with superior incident handling skill and technical capabilities.
- Provide data to management to aid in ongoing coaching, training, and mentorship to Customer Service, Provider Services, and Technical Support Representatives.
- Consults with Subject Matter Experts (SMEs) across the organization to ensure accurate content.
- Continually works to increase knowledge of implantology, orthodontics, industry trends, digital products, and company processes.
- With NAM based trainers collaboratively develops curriculum, learning and comprehension processes such as: new hire & ongoing education curriculum & quizzes.
- Works collaboratively crossteam and across all departments to ensure a worldclass customer experience focused on quality and honoring the Straumann learnerplayer mindset and core competencies.
- Other duties as assigned.
Minimum Qualifications:
- 1+ years of experience in Customer Service Training, Learning & Development, or Organizational Development.
- High School diploma or equivalent
- Fluent in English
Preferred Qualifications:
- Significant project management experience.
- Demonstrated success coaching and mentoring along with training facilitation and curriculum development.
- Technical experience with digital and surgical implantology.
- Ability to work in a fastpaced, team environment.
- Strong interpersonal and written communication skills.
- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
- Ability to read and interpret training documents, safety rules, and procedural documents in English.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type:
Full Time
Alternative Locations:
Costa Rica : Heredia
Travel Percentage:0 - 10%
Requisition ID:10256
-
Service Desk Trainer
hace 2 semanas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...
-
Specialist, Sr Quality Trng
hace 2 semanas
San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completoDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific, we value diversity and inclusivity as key drivers of innovation. We believe in creating an environment where all employees have equal opportunities to excel and contribute to our mission of advancing science for the betterment of patient health....
-
Manufacturing Technician V
hace 2 semanas
San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completoWhat your background should look like:Functional Job Family Description: Assist production engineers, leaders and supervisors in the performance of assigned tasks. Nature and Overall Purpose of the Role PerformedResolve routine technical problems. KEY RESPONSIBILITIES& TASKS Data collection and identification of process areas and device improvements. Design...
-
Service Desk Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Manpowergroup CCA A tiempo completoDescription of Responsibilities: Addresses complex or advanced incidents referred by Service Desk Analysts, which may include detailed research, collaboration with support team leaderships, and using remote desktop access for troubleshooting. Reassigns tickets as appropriate to the next level support team(s). Creates a positive customer support experience...
-
Kn Global Services Her
hace 2 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- Your Role :The purpose of this role is to head the Support and Performance Team in the respective Air Logistics department of the KN Global Services organization and to drive strategic initiatives in the KN...
-
Kn Global Services Her
hace 2 semanas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoIf you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.- Your Role :The purpose of this role is to head the Support and Performance Team in the respective Air Logistics department of the KN Global Services organization and to drive strategic initiatives in the KN...
-
Technical Trainer
hace 2 semanas
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re seeking an energetic, experienced IT professional to join us as a Technical Trainer. In this role, you will be responsible for delivering key technical training courses to your assigned site. You will be the primary facilitator of technical programs and leading training in cloud technologies, customer service, and pre-sales...
-
Namr Operations Learning
hace 2 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completoWHAT YOU'LL DO:YOU'RE GOOD AT:- **Program Development and Management* Assist in the development and execution of learning programs, focusing on highquality instructional design and effective delivery mechanisms. Curate the content and training faculty for various programs. Programs of focus will include (but are not limited to) new joiner, people manager...
-
Namr Operations Learning
hace 3 semanas
San José, Costa Rica Boston Consulting Group A tiempo completo**WHAT YOU'LL DO**: **YOU'RE GOOD AT**: - ** Program Development and Management** - Assist in the development and execution of learning programs, focusing on high-quality instructional design and effective delivery mechanisms. Curate the content and training faculty for various programs. Programs of focus will include (but are not limited to) new joiner,...
-
P2p Training Engagement Specialist
hace 3 semanas
San José, Costa Rica AstraZeneca A tiempo completo**Role Purpose** AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace...
-
Functional Consultant for Financial Management
hace 4 semanas
San José, Costa Rica FreeBalance A tiempo completoFreeBalance is seeking candidates to work on a project on contract in Costa Rica as a Functional Consultant for Financial Management (AF) and Human Resources (TH). Main responsibilities: Implementation and deployment of FreeBalance solutions following the company’s ISO 9001:2015 certified implementation methodology. Manage customer...
-
Supervisor Sales Training and Development
hace 3 semanas
San José, Costa Rica TD SYNNEX A tiempo completoJoin our collaborative Human Resources team! We partner closely with our business leaders to develop our internal co-workers and create a best-in-class experience. We're seeking diverse servant leaders and dedicated communicators who are passionate about making a difference in our business. **Overview** Responsible for the day-to-day operations of the...
-
Executive Chef
hace 3 semanas
San José, Costa Rica Hacienda AltaGracia A tiempo completo**Company Description** Where nature cradles the soul and inspires new adventures. An escape for those seeking total well-being, unbridled adventure, and cultural edification; balance at Hacienda AltaGracia is founded with the belief that total wellbeing comes from being able to move fast or slow. This serene 50-casita resorts features 180 bird-song filled...
-
Executive Chef
hace 2 semanas
San José, Costa Rica Auberge Resorts A tiempo completo**Company Description** Where nature cradles the soul and inspires new adventures. An escape for those seeking total well-being, unbridled adventure, and cultural edification; balance at Hacienda AltaGracia is founded with the belief that total wellbeing comes from being able to move fast or slow. This serene 50-casita resorts features 180 bird-song filled...
-
Executive Chef
hace 2 semanas
San José, San José, Costa Rica Auberge Resorts A tiempo completoCompany DescriptionWhere nature cradles the soul and inspires new adventures.An escape for those seeking total well-being, unbridled adventure, and cultural edification; balance at Hacienda AltaGracia is founded with the belief that total wellbeing comes from being able to move fast or slow. This serene 50-casita resorts features 180 bird-song filled acres...
-
Executive Chef
hace 2 semanas
San José, San José, Costa Rica Hacienda AltaGracia A tiempo completoCompany DescriptionWhere nature cradles the soul and inspires new adventures.An escape for those seeking total well-being, unbridled adventure, and cultural edification; balance at Hacienda AltaGracia is founded with the belief that total wellbeing comes from being able to move fast or slow. This serene 50-casita resorts features 180 bird-song filled acres...