P2p Training Engagement Specialist

hace 4 semanas

San José, Costa Rica AstraZeneca A tiempo completo

**Role Purpose**

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives and are made to feel valued, energized and rewarded for their ideas and creativity.

Global Financial Services (GFS) was formed in Q3 2018 through the merger of Global Finance Operations, Integrated Finance Solutions and Cash Generation. GFS is at the heart of the Finance function - accountable to the AstraZeneca (AZ) Group for the design and delivery of high quality, simple to operate transactional finance processes that enable our customers to focus on AZ’s strategic priorities.

The creation of the Global Financial Services (GFS) centers in Warsaw (Poland), Kuala Lumpur (Malaysia) and San José (Costa Rica) will transform the AZ Middle Office and Back Office to a central function, supporting the business regions through simplification, standardization across the globe, and a structure that is scalable to support the bold ambition of becoming a $50bn company by 2025.

We have exciting opportunities to join our GFS Center in San José, which will establish best practices and be responsible for providing support to embedded finance (CFOs and country business partners and or BPs in Manufacturing).

**Role Profile**

P2P Training Engagement Specialist will be responsible for facilitating virtual / in person training classes, developing, creating and maintaining the P2P training content. Constant improvement mindset, eagerness to learn, can-do attitude are major qualities we are looking for. Internal engagement with our users will be important for this role, providing individual & group help in support for Coupa related questions.

Responsible for leading the daily operations of the P-Card programme ensuring that it operates smoothly and effectively. Moreover the role will be accountable for ensuring that the cards are used in line with their intent and policy. The P-Card Programme Lead will report to the Associate Director of Global T&E Operations and coordinate information between Card provider(s), AZ stakeholders, and programme participants. Your responsibilities will include the following:
The role holder will have international exposure and will report into Stakeholder Management &Training Manager.

**Key Responsibilities**

General Responsibilities
- Design and create a range of P2P training content including digital courses, micro learning, videos, animations, print, and face to face immersive and hands-on facilitated sessions
- Update & translate training documents in different languages as needed
- Assist key business stakeholders in understanding their challenges and addressing them to close potential knowledge gaps
- Be the voice of the P2P user and translate their P2P needs to respective team within Buying Channel Support
- Be the end-to-end P2P process expert and a connector between the Process Owners and the users
- Partner with other teams within Buying Channel Support (Stakeholder Management & Training, Communication Manager, PO Compliance, Buying Channel Manager, P2P Process Excellence Manager etc.) to build and maintain relevant training content
- Ensure all trainings offered are inclusive of participant knowledge testing and training evaluation
- Implement change as required to drive process compliance and improve user experience
- Facilitate alignment and effective communication with the internal stakeholders and promptly resolve any conflict to encourage harmonious and productive interactions.
- Maintain and deliver user engagement & training KPI’s and report progress

**Essential Criteria**
- Minimum 3 years of experience in working with Purchase to Pay systems like Coupa, Ariba, SAP etc.
- Solid knowledge of P2P (purchase-to-pay) process (in depth knowledge)
- Previous experience as P2P trainer in a multi-country organization
- Strong organizational skills with the ability to operate across multiple workstreams
- Solid understanding of modern training platforms
- Able to work in an agile, fast paced environment who enjoys the challenges of change and can respond and adapt to business needs quickly
- Languages required: English - fluent in speaking and writing
- other European language would be an asset (German, Spanish, Swedish, French)

**Other Role Requirements**
- Schedule flexibility to work on holidays when necessary.
- Flexibility and Ability to travel and work in another AZ facilities outside the country when necessary.
- Schedule flexibility to work on the days off given by the wellness Policy when necessary (Política de Bienestar).

**Desirable criteria**
- Very good organizational skills
- Change management experi

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