Kn Global Services Her

hace 2 semanas

San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.

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Your Role :The purpose of this role is to head the Support and Performance Team in the respective Air Logistics department of the KN Global Services organization and to drive strategic initiatives in the KN GS (incl. standardization, process optimization and automation) in conjunction with regional counterparts, and co-drive regional migration Targets and overseeing the successful delivery of targets.

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Your Responsibilities:

- + Develop/maintain team framework, roles and responsibilities, staffing, training and readiness of all support teams (note: System, Trainer and Reporting teams tools and content are governed by regional and global managers, with TL's functionally reporting to them. )
- +Lead, manage, develop all support staff. Provide day to day guidance, feedback on their performance, foster open communication between and within the teams for total transparency
- +Proactively, regularly collaborate and communicate with Production Manager to review process additions, migrations and changes, trouble shoot quality and performance issues, assess/provide additional training as required. Develop framework to differentiate and record all topics, action items and progress between operational and support areas.
- +Develop/maintain strategies to increase penetration of focus tasks/processes to meet agreed targets, as well as add new ones in line with region's strategy.
- +Follow/Enhance/maintain migration framework in line with GSC standards, including strategizing w/regional owner on how to achieve targets, collaborate/determine best fit for GSC teams relative to new processes, assist process owner with WI creation, follow through with TL's/teams ensuring staff are trained to handle new work and steady state achieved with quality, performance, efficiency.
- +Ensure all new migrations of existing processes are aligned as closely as possible to the standardized process. Ensure variances are reviewed and authorized by RA-ON GS in all cases.
- +Follow/Enhance/Maintain standardization framework in line with GSC/GPO. Align standardizations, changes and impact of such with RA-ON GS in advance of go-live. Provide post go live feedback to regional owners including improvements in quality, performance, cost.
- +Develop framework to analyze, identify and improve workflows and processes in all 2.0 GSC teams. Should include identification of both internal (GSC) and external (region) factors and behaviors. Requires close collaboration and full transparency with Production Manager, TL's and ultimately RA-ON. All projects should be documented, visible to region and show measurable, reportable results.
- +Follow/Enhance/Maintain Area Business Partner framework, specifically fostering transparency and open communication with region, production manager and TL's:

  • Nurture and develop close working relationship with each ZA-ON and 2.0 team in their respective sub-region, record and demonstrate outcome of those engagements.
  • Proactively work/meet with NAM 2.0 teams to collect feedback on GS team execution challenges, show evidence through tracking of meetings with ZA-ON and NAM 2.0 teams. Record and track of all challenges and action plan to improve.
  • Regularly review SLA and quality performance of all GS teams/processes re their subregion and collaborate on regional level for improvement. Record and track all challenges and action plans to improve.
  • Monitor BAM/WEBAPP in case of bottlenecks which might lead to delays in task completion. Escalate with TL/2.0 team manager; Production manager and keep RA-ON GS and ZA-ON informed and updated.

Your Skills and Experiences:

- + Excellent stakeholder management skills.
- + Good understanding of Air Logistics (knowledge of KN Systems, operations, products and services)
- + Focus on performance, execution, improving efficiency and quality, optimization, problem solving.
- + People management.
- + Project Management experience.
- + Plus to have experience as ABP (Area Business Partner).
- + Advanced English skills.
- + Customer service orientation.
- + Leadership experience

Good Reasons to Join :


We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.


About Kuehne+Nagel


With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


CONTACT
Cindy Madrigal

  • Next steps to joining our teamStep 1
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Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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