Senior Program Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo
Amazon Customer-Centric Company
  • Amazon aims to be the most customer-centric company, offering a vast selection of products at low prices, prioritizing convenience in e-commerce.
Payroll Program Management at Amazon
  • The Payroll Program Management team at Amazon consists of Program Managers who deliver programs with industry best practices to support Payroll Operations.
Join Our Team as a Program Manager
  • We are looking for a self-driven, customer-obsessed Program Manager to join our team and contribute to delivering transformation programs.
  • The ideal candidate must excel in a fast-paced, global environment, influencing senior leadership and working on high-profile programs.
  • This role offers the opportunity to impact end customers positively through drive and determination.
Key Job Responsibilities
  • Accountable for end-to-end program lifecycle, driving initiatives from inception to fruition, and transitioning services.
  • Develop deep understanding of Amazon's payroll products, system architectures, cross-functional dependencies, and business models.
  • Build critical relationships to earn trust and drive transformation initiatives.
  • Handle complex problems and decisions, mitigate risks, and drive continuous process improvement.
  • Determine strategies, simplify solutions, drive best practices, and streamline project delivery.
  • Gather requirements, prioritize features, drive technical scoping, and assess customer impact.
  • Drive continuous process improvement, evaluate risks, and create White Papers on program opportunities.
Experience a Day in the Life
  • Engage with stakeholders, prioritize tasks, assess impacts, manage dependencies, obtain approvals, and lead launches in a collaborative setting.
About the Global Team
  • The team operates globally across LATAM, APAC, and EMEA regions, comprising project managers with PXT and/or Payroll expertise.
  • Our goal is to support Payroll Operations through technology implementations, focusing on end-to-end processes and collaboration with various stakeholder groups.
Basic Qualifications
  • 6+ years of cross-functional tech and non-tech team experience.
  • 6+ years of program or project management experience.
  • Experience defining program requirements, using data to drive improvements, and communicating results to senior leadership.
  • Complex problem-solving experience in a fast-paced environment, leading large programs.
Preferred Qualifications
  • Formal Project Management qualification such as PMP or Prince2 equivalent.
  • Experience in Payroll and HR industry, familiarity with Human Capital Management systems.


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