Inbound Analyst

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

Job Description:

We are Hiring an Inbound Analyst -New Healthcare Company


3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.

This new Health Care Company will be a leading global diversified health technology company with:

  • Proven category leadership-
  • Exposure to attractive end-markets-
  • Innovation mindset driving improved patient outcomes-
  • Collaborative customer relationships-
  • Deep global regulatory experience-
  • Operational excellence and strong cash flow-
  • Strong sales growth and profitability with significant recurring sales
  • We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".Collaborate with Innovative 3Mers Around the World


Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you.

With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.


Job description:


As a Bilingual Inbound Analyst, you will Handle Inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.

You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers experience with their healthcare needs.


Workstream description:
You'll be part of the Inbound team.

In this team, we are responsible for handling incoming calls from customers to assist them open orders and other tasks.

The Impact You'll Make in this Role


As a Bilingual Inbound Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.


Here, you will make an impact by:

  • Leading calls from patients, physicians and other facility employees with inquiries and requests regarding NPWT.
  • Implementing Critical Thinking to analyze the callers request and determine next steps.
  • Determining the best solution for our customers based on guidelines and expertise.
  • Supporting other workstreams within the organization by providing the corresponding information to the callers or redirecting to the correct team.
Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • _
High School Diploma or equivalent._

  • _
Advanced English (oral and written) C1._

  • _
Flexible & Adaptable - with schedule, workflow processes and priorities._

  • _
Ability to convey a positive customer service and team-oriented attitude._

Soft skills:

  • _
Empathy_

  • _
Politeness_

  • _
Active Listening_

Technical skills:

  • Critical Thinking
  • Resourceful
  • Multitasking
  • We are looking for a person that implements and has strong alignment with 3M culture and values_
  • Customer at our core: Think like and with the costumer
  • Innovating boldly: Pioneer solutions and processes
  • Powered by inclusion: Cultivate connected community
  • Winning with agility: Collaborate efficiently
Additional qualifications that could help you succeed even further in this role include:

  • At least 6 months of customer care experience.
  • Healthcare call center experience.
3M es un empleador que ofrece las mismas oportunidades.

3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.


Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals.

You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

3M Global Terms of Use and Privacy Statement

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