Bilingual Patient Contact Analyst-new Health Care

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

Job Description:

  • We are Hiring a Patient Contact Analyst-New Health Care Company
  • 3M is establishing two industryleading companies, creating value through the spinoff of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets.
This new Health Care Company will be a leading global diversified health technology company with:

  • Proven category leadership
  • Exposure to attractive endmarkets
  • Innovation mindset driving improved patient outcomes
  • Collaborative customer relationships
  • Deep global regulatory experience
  • Operational excellence and strong cash flow
  • Strong sales growth and profitability with significant recurring sales
  • We expect the creation of the two companies will be completed by the end of 2023. For now, we will continue to operate as one global company. This role is positioned to drive the success of the "New Health Care Company".
  • This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls.

PRIMARY DUTIES/RESPONSIBILITIES:

  • Obtain the return of rental unit from patients/customers within 60 days of discharge.
  • Completes outbound dialer calls and handles inbound calls.
  • Identifies additional contact numbers when necessary.
  • Coordinates with both internal and external customers for return. Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.
  • Enter detailed order notes documenting course of action taken in multiple systems.
  • Maintains their assigned worklist in a timely and efficient manner. Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.
  • Reduce the volume of Missing In Action units (MIA)
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
  • Understand and comply with HIPPA regulations and PHI and all 3M policies.This position exists to schedule the return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding.
The information listed above is not a comprehensive list of all duties/responsibilities performed

  • Management has the exclusive right to alter this job description at any time without noticeBASIC QUALIFICATIONS
  • Capable of multitasking and toggling through 45 different systems (dual screens).
  • Strong typing skills.
  • Flexible & Adaptable with schedule, workflow processes and priorities.
  • Communicate in English effectively both verbally and in written format C
  • Operate independently without close supervision.
  • Ability to convey a positive customer service and team oriented attitude.
  • Ability to maintain confidentiality and exercise discretion in all business dealings. High School Diploma or equivalent.
  • PREFERRED QUALIFICATIONS
  • At least 6 months to a year of customer service experience.
  • Experience with a dialer in a phone customer service environment.
  • Experience with working in an environment where daily goals are needing to be met both individually and as a team.
  • Experience using dual monitors.
  • Demonstrated analytical and problemsolving skills.
  • Experience with NiceIncontact3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.


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