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Account Specialist I

hace 2 meses

Escazú, Costa Rica Emerson A tiempo completo

In this role, your responsibilities will be

Provide total support to Customer and Sales representatives for post-sale activities.

 Build and maintain communication contacts within Customer organization and act as a

single point of contact for Customer’s representatives and ASCO Sales representatives

 Demonstrate a basic understanding of customer industry or business environment.

 Full customer service and order management including providing technical information,

pricing and coordination of other functions (reports, service level and service level

improvement programs, Return Material Authorization (RMA), and more) within the

Guidelines of Emerson’s Terms and Conditions of Sale or Management approved terms.

 Supervising and providing order status and expediting.

 Engage with customer portals for order entry and forecasting.

 Communicate Customer happiness with relationship to ASCO Management.

 Work closely with Quality on RMA and reports of nonconformance are completed and

Implemented timely and meet customer needs.

 Understand Customer business relations with ASCO to assure interdepartmental actions

Are accomplished to result in customer happiness.

 NPM renewals and maintenance.

 Resolve customer complaints including service level issues with corrective action plans.

Other Functions:

 Provide highly adaptable and accurate transactional response to customer inquiries with

Recognized integrity.

 Advise Management team of areas of business or financial risk based on observations and

Communication with customer teams.

 Keeps Management informed of areas of conflict or dispute that are unresolved, that may

pose a threat to ASCO’s relationship with our customers.

Who you are:

You use customer insights to drive and guide the development of new offerings.

You focus on highest priorities and set aside less critical tasks.

You observe situational and group dynamics and select best-fit approaches.

For this role, you will need:

BA/BS Degree or higher in Business, Marketing or Engineering

 Customer Service Experience, Inside Sales preferred Experience: 3 years

 English Level: B2 - Advanced

 Performance: Successful or above

 Proficient with MS office (Excel, Word, PowerPoint)

 Knowledge about Oracle, SAP considered a plus.

 Proven systems and process knowledge.

 Excellent verbal and written communication skills

 Proficient Presentation skills

 Strong analytic skills

 Strong database management skills

Our Offer To You

Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.

Requisition ID : 24009166

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.