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Specialist - Knowledge Management Services

hace 4 meses

San Jose, Costa Rica Boston Consulting Group A tiempo completo
WHAT YOU'LL DO

As a Specialist within the KMS (Knowledge Management Services) team of the larger Enterprise & Knowledge (E&K) group, you will form an integral part of improving BCG's knowledge base. Your primary focus will be general Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the broader BCG community. While supporting your Content Manager, you will contribute to multiple activities and initiatives while providing exceptional customer service to Topic, Cases and Practice Areas teams. You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused and participate in basic coaching and mentoring of more junior team members. You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome the opportunity to grow and learn in an apprenticeship culture where you can quickly build and expand your skill set. By communicating in a clear and concise manner with a positive and engaged face tothe customer, you will assist in building a loyal customer base for the overall Enterprise & Knowledge team.

Working closely with senior team members, you will contribute to multiple activities and initiatives while providing exceptional customer service to Topic, Case and Practice Areas teams. You will thrive in a learning-rich, fast-paced, deadline-oriented environment that is customer-focused and participate in basic coaching and mentoring of more junior team members.

You will be a good problem solver and will work well independently as well as in a collaborative team environment. You will welcome the opportunity to grow and learn in an apprenticeship culture where you can quickly build and expand your skill-set. By communicating in a clear and concise manner with a positive and engaged face to the customer, you will assist in building a loyal customer base for the overall KMS team.

The GEO Practice in LATAM aims to help clients navigate the complexities and opportunities of the Latin American region. We support established companies from developed economies ("incumbents") and emerging market innovators ("challengers") by addressing the unique challenges and opportunities within Emerging Markets (EMs). Our team collaborates with industry and functional experts to develop a comprehensive suite of capabilities tailored to support clients at various stages of their growth and development.


YOU'RE GOOD AT
  • Understanding Knowledge Management (KM) concepts & comprehension of KM as an area of work
  • Capturing content from high-impact cases in BCGâs Geo Practice Area, under supervision of the Content Manager (Team Lead), KT and senior team members and in close collaboration with the case teams
  • Working with Content manager to timely identify PA knowledge gaps on BCGâs intranet to fill it with targeted case curation
  • Achieving PA's Content quality with Content Manger to make sure knowledge IP is relevant to PAâs with fast changing commercial priorities & searchable on intranet
  • Conducting sanitization services to provide high quality of work with successful response rates from case teams while meeting high BCG confidentiality standards
  • Translating documents in Portuguese, Spanish, and English in a meaningful and accurate manner
  • Ensuring that PA's content quality is achieved by working with the Content Manager to ensure knowledge is translated correctly and meaningfully.
  • Demonstrating proficiency in Excel for data analysis and reporting
  • Story lining and creating impactful presentations in PowerPoint in order to effectively communicate the knowledge.
  • Working in a well-organized, self-starting fashion with good prioritization skills and the ability to work autonomously and as part of a global team
  • Adapting per stakeholder requirements with excellent process and planning skills â strong follow through and accountability essential
  • Engaging in cross-team projects fostering collaboration and innovation to improve processes and projects. projects, fostering collaboration and innovation in the job to improve processes/projects
  • Building relationships with assigned PA, supports on providing specific services and drafts basic reports on KM Activity
  • Reviewing project objectives with Team Manager and proactively suggesting most appropriate and timely approach
  • Raising and helping resolve process related issues as they arise
  • Proactively solving recurring and familiar problems. Ability to discern complexity of problems and solicit solutions accordingly
  • Developing relationships with own team/Practice/Function and can provide support to team
  • Working with Specialists/Sr Specialist in the team/PA to develop stronger understanding and provide specific support services

YOU BRING (EXPERIENCE & QUALIFICATIONS)
  • Bachelorâs degree required â preferably in business, social sciences or related research/analysis-intense field
  • 2-4 years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, government, etc.)
  • Good business knowledge and proficiency with research techniques/approaches
  • Fluency in Portuguese, Spanish, and English is required
  • Excellent business writing skills.
  • Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment
  • Any experience in translating documents accurately and meaningfully in Portuguese, Spanish, and English will be an added advantage.
  • A professional degree or course in translation studies, linguistics, or a related field is an advantage.
  • Knowledge of relevant sector/ topic will be an advantage
  • Intermediate to advance knowledge of MS Power Point

The Knowledge organization that works in close collaboration with the case teams and other groups within our firm to help create, retrieve, organize, and analyze the knowledge that enables BCG to deliver superior business value for clients. Our role is to be a trusted partner and catalyst for all parts of BCG in building the development of knowledge as a core competitive advantage â and advancing our firmâs reputation as a global leader in business consulting. Ultimately, our efforts create a firm-wide culture of knowledge sharing and collaboration.
ADDITIONAL INFORMATION

The Enterprise & Knowledge (E&K) team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital

product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.

E&K is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.
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