Heredia Tech Customer Service

hace 1 mes


Heredia, Costa Rica Foundever™ A tiempo completo
About Us

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

Job Summary Objective

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client’s expectations.

Primary Job Responsibilities Soft skills
  • Customer Service experience at least 6 months
  • Basic Technical skills
  • 88% English Level
  • Empathetic.
  • Multitasking skills.
  • Problem Solving.
  • Active and effective communication.
  • Capable of working and reach results under pressure.
Responsibilities
  • Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
  • The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
  • Meet established individual and team performance targets, including customer service, productivity, and quality standards.
  • Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.
Skills/Knowledge/Abilities Education AssociatesHigh school diploma or equivalent

  • Heredia, Costa Rica Foundever A tiempo completo

    Heredia Tech Customer Service (Global Park Hybrid) Req ID#: 382956 Heredia, Costa Rica, No Selection, CR Job Description: About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and...


  • Heredia, Costa Rica Foundever A tiempo completo

    **About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** **Objective** Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client...


  • Heredia, Costa Rica Foundever™ A tiempo completo

    About Us Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. Job Summary Objective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met...


  • Heredia, Costa Rica Sitel A tiempo completo

    About UsDeliver a competitive advantage for your brand with deeper customer connections in the moments that matter.Job SummaryObjective Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully....


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail. **Hard skills**: - Fluent in verbal and written English and Portuguese. - High Proficiency level (85 %>) (Must). - Knowledge of how to interact with Microsoft Windows...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business - Experience using help desk software and remote support tools, such as Intercom or Zendesk - Experience using payment and billing software, such as Stripe Key job responsibilities - Monitor and respond to app reviews, with responses...


  • Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica SYKES Costa Rica A tiempo completo

    **Objective**: Delivering a superior customer service experience through inbound and outbound calls. By delivering excellent customer support, to make sure that objectives set are met successfully. **Hard skills**: - Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (86% %>). - Advanced level of comprehension of...

  • Customer Service Manager

    hace 16 horas


    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Customer Service Rep I

    hace 3 días


    Heredia, Costa Rica SGF Global A tiempo completo

    We're looking for a general Customer Service Rep proficient with the Portuguese and English languages: - Experience Customer Support (basic technical support at least). - English and Portuguese speaking (Alternatively, English and French). - Technology support industry. - Knowledge on Phone and CRM (Salesforce). We're looking for people with at least 1...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative - French, Spanish and English **Location**: Ultra Park 1, Heredia Costa Rica **Experience**: 6 -24 months **Roles and Responsibilities**: - Handle incoming calls and process/complete tasks identified in cases received through the CRM portal and assigned queues - Triage incoming cases received by CRM....


  • Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Primary Areas of Responsibility Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps. Collect payment information and validate past performance history for trade customers. Update customer’s log in the system Disposition...

  • Appeals Specialist

    hace 4 días


    Heredia, Costa Rica GRUPO STT A tiempo completo

    ResponsibilitiesTriage incoming inventory for the Appeals team, validating appeal criteria is metCompose technical denial arguments for reconsideration, including both written and telephonicallyIdentify contract protection that can be leveraged to overturn denials.Overcome objections that prevent payment of the claim and gain commitment for payment through...

  • Cba Tech Café Agent

    hace 5 días


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** **Responsibilities** - Receive and process incidents submitted through the CBA Tech Café form. - Follow up with respective users to notify them of next steps or resolution status, ensuring clear communication and user satisfaction. - Troubleshoot technical issues reported by users and provide appropriate solutions. - Maintain detailed...

  • Service Desk Technician

    hace 1 semana


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped...

  • Service Desk Technician

    hace 2 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Technical Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: Highschool Diploma and technical studies are a plus **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with basic device troubleshooting **Required Skills & Desired Skills**: -...


  • Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...


  • Heredia, Costa Rica GRUPO STT A tiempo completo

    ResponsibilitiesPerform and validate discrepancy reason coding of underpayment inventoryPursue additional payment from payers on underpayment discrepancies through various means of communication, such as telephonically, online or via payment package processes.Overcome objections that prevent payment of the claimGain commitment for payment through concise and...