Service Desk Technician

Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...

Job Summary: The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations. This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Service Desk-IT Support, quién realizará las siguientes funciones: Experiência y excelentes habilidades de resolución de problemas de hardware y software. Comprensión del sistema operativo Windows. Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets. Experiência en la resolución de problemas de TI por teléfono/correo...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - **Responsibilities of the...

**About Us** Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter. **Job Summary** To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, in a constant evolving environment by offering world class customer support. **Requirements**: -...

Job Summary: The HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HHRR inquiries and needs offering high levels of customer satisfaction and efficiency. The HR Help Desk Analyst will work as a support for the HR Help Desk Team Lead as a...

**Job Title**: Calibration Technician II **Department**: Quality Assurance - ___________________________________ **Main Purpose of Job**: (Brief Summary) - Under laboratory coordinator’s direction, will perform technician limited duties associated with calibration and calibration area quality assurance support. - ___________________________________ Main...

Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 0 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in + communication channels before those risks become regulatory fines or headlines....

Job Summary: Our Infrastructure and Support team is looking for an experienced Senior Support Engineer to improve and expand the support we provide to our growing number of projects. They will be focused on supporting customer requests via Jira Service Desk, primarily for our internal Product team as well as troubleshooting and solving minor issues, and...

**Requisitos**: Job Requirements Skills - Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario - Excellent communication and customer service skills. Dedication to customer service. - Excellent teamwork skills - Excellent desktop support technical skills - Experience in supporting and...

An Importan company is looking for an IT Support with advanced English. Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving...

Operating Company: Spark Location: La Aurora,Heredia,CR Date Posted: February 15, 2024 Req Number: R5018930 **Essential Duties and Responsibilities** - Demonstrates Customer Service & Troubleshooting skills with composure and professionalism in-person, on the phone, and in writing. - Documents issues and requests into the help desk ticketing system then...

This position plays an integral part in developing and implementing sourcing strategies for the buying desk. Will be responsible for executing spot buys, sourcing events, and projects related activities for the multiple categories. Key Responsibilities - Execute one-time or low-complexity sourcing requests as part of the Procurement Excellence Buy Desk -...

Job Summary: The Jr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. **Responsibilities**: - Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic...

Job Summary: **Job Summary**: The Jr. OC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance. **Responsibilities**: **Responsibilities**: - Understand alerts for operating system issues, hardware performance, security...

Job Summary: The SOC Analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents. **Responsibilities**: - Provide L1/L2 troubleshooting for operating system issues, hardware...

Actualmente contamos con 2 vacantes distintas en Heredia. **Posición 1**: horario 8am a 5pm o 7am a 4pm (salario 420.000) **Posición 2**: horario de noche de Domingo a viernes de 10 p.m a 5:00 a.m ( salario 550.000 más bono) **Contar con experiência y conocimiento en**: - En instalación, mantenimiento, soporte de Infraestructura de redes:...

POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate...