Empleos: responsable service desk

SERVICE DESK AGENTPurposeTo provide a single point of contact for users, dealing with the management of both routine and non- routine Incidents, Problems and requests. Provision of 1st line support for incidents.EducationHigh School Diploma or 2 years of proven experience as Customer Service or Tech Support RepresentativeExperienceProficiency...

Help Desk Analyst Skills and Qualifications Organizational skills - keeping files on ongoing issues and notes about specific customer repairs are important in helping help desk analysts identify and correct problems and work seamlessly with other members of the help desk team - Customer service - help desk analysts must show patience, understanding, and...

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

Manage all different types of inquiries generated via inbound activities such as chat, email and call. Attend the help desk line and respond to users' requests regarding application issues or questions. Call back missing calls. Diagnoses and troubleshoots level 1 problem. Management of ticketing support queue (production support). Troubleshooting customer...

Overview: We have an open position for a Service Desk Analyst **Key Skills Required**: - IT Service Desk experience 1 year - Good English communication skills written and oral. - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) - Understanding of Windows 7 & 10 operating system - Assisting with...

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep...

San Jose, Costa Rica - Tech Hiring - 3063094 **Job Description**: - Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging...

Req ID: 350835NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk - German / English (Remote Night shift) to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). ...

**In further detail**: - Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup. - Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket. - Creates a positive customer support experience through...

Req ID:350835NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk - German / English (Remote Night shift) to join our team in Heredia, Heredia (CR-H), Costa Rica...

Job Summary:The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep...

**About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

We're looking for a tech-savvy, service-oriented individual who enjoys solving problems and helping others. As an IT Service Desk Agent, you'll be the first point of contact for employees needing technical support — playing a vital role in keeping our systems running smoothly across the organization. If you're eager to learn, passionate about technology,...

IDC (Intel Developer Cloud) Service Desk Engineer monitors team performance of inbound alerts and ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly or Monthly Operation. Review Meeting with Level 1 and 3 groups. Helps newly hired employees to successfully integrate to...

COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...

COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...

The Service Desk Agent will be responsible for answering incoming customer calls, utilizing company procedures and knowledge articles to solve customer technical issues, and directing calls to the specific team when necessary. Our Analysts are often the first point of contact for customers around the globe, so we are interested in hiring individuals with a...

OverviewThe Opportunity:The IT Service Desk Associate provides in-depth desktop support to Fisher Investments and its employees. You will oversee troubleshooting, diagnosing and resolving complex PC and network problems. They are also a resource and first point of escalation to IT Service Desk Associates. You will report to the Team Leader.The...