Technical Success Engineer

hace 2 meses


San José, Costa Rica Splunk Inc A tiempo completo
Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments. The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently.

What you'll get to do

Act as a point of contact for technical health issues and partner with escalation management for commercial customers.Provide mentorship, planning, and recommendations for a customer’s overall technical health.Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership)Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.Keep the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes)Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.Assess cloud overages and leverage appropriate services for workload optimization.Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance.Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.

Must-have Qualifications

Experience in technical support, professional services, systems administration/engineering or related experienceExperience building customer relationships and handling commercial accounts.Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.Familiarity with Splunk-related productsStrong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.Work independently and as part of a teamOccasional travel may be required.Splunk Architect Certification achieved within 6 months of startProficient in English

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.BA/BS technical degreeKnowledge of software development process and technical environmentsSolid understanding of Splunk Core PlatformOther industry certifications from AWS, Google, and Azure
  • Automation Engineer

    hace 3 meses


    San José, Costa Rica Northwind Technical Services A tiempo completo

    Job Purpose: The Automation Engineer I is responsible for ensuring the safety, financial, and technical success of projects and work assignments related to the support, service, maintenance, and upgrading of NorthWind’s product offerings. Job Duties and Responsibilities: - Attend NorthWind in-house training - Design and review electrical drawings -...

  • Controls Engineer I

    hace 3 meses


    San José, Costa Rica Northwind Technical Services A tiempo completo

    **Job Purpose**: The Control Engineer is an individual who works within the Project Engineering Department. The Control Engineer’s primary duties include either programming or designing electrical drawings. **Job Duties and Responsibilities**: - Ensure the safety, financial, and technical success of all projects and work assigned. - Comply with company...


  • San José, San José, Costa Rica TIBCO A tiempo completo

    Are You Ready to Join a Dynamic Team?At TIBCO, we are looking for a dedicated Technical Support Engineer who thrives in a vibrant and agile environment. As we focus on our SaaS business, we are excited to bring on board individuals who are eager to contribute to our growth and success.Role Overview:In this position, you will engage in comprehensive...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Now, let's delve into the specifics of this critical role. As a Customer Success Engineer, you are responsible for your Customer Success and Adoption within a portion of the BU contributing to 50% of the ARR. The primary responsibility is to help customers through increased product adoption, identifying expansion opportunities, and cultivating customer...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    **Are you a dynamic leader who excels in a startup environment, ready to steer a nimble and innovative team to success? If your answer is a resounding yes, ShareFile wants to engage in a conversation with you! We are returning to our roots as a standalone business unit, with a sharp focus on our SaaS business, where we see immense growth potential. This...

  • Technical Engineer

    hace 3 meses


    San José, Costa Rica PairSoft A tiempo completo

    **Job Summary** The technical engineer designs, develops, and tests configurations and customizations based upon specifications provided by business consultants/project managers who have direct contact with our clients. The technical engineer will be responsible for providing high-quality deliverables on time and within the project budget. The technical...


  • San José, Costa Rica S&B Technical Products A tiempo completo

    **Position Title**:Lean Manufacturing Engineer **Report to**:VP of Operations and General Manager **Classification**: Exempt - Salary **Status**: Regular Full-Time **Location**: San Jose, Costa Rica This job is located at Terramix, S.A, a Hultec Company in San Jose, Costa Rica. All resumes must be in English for consideration. **Job Summary** We are...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...


  • San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, Costa Rica Splunk A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...


  • San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • San Juan, Costa Rica Storyblok A tiempo completo

    From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster. As a company, we've grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of...


  • San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • San Francisco, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...