Dispute Resolution Analyst I
hace 3 semanas
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
This position will perform and end-to-end billing process root cause analysis on claims submitted (mainly by Collections Team) to identify and implement either an immediate or long-term solution on existing and potential issues that impact invoicing accuracy. This person will process both credits and rebills to amend incorrect invoices generated when disputes are deemed valid. Otherwise, will provide feedback and supporting documentation to corresponding Collector / Sales justifying reason why no correction can be produced.
Outcome of this position will serve as an instrument for Management’s decision making to enhance current processes and/or fix any system issue
KEY RESPONSIBILITIES
Work dispute cases daily and respond within SLAsRespond to requests and maintain open communication between team and other departmentsContact either internal or external parties (Sales, Billing, Supplier, FBO, etc) when required to enable dispute resolution.Maintain up to date disputes follow up comments in designated software (i.e. Macro)Proactively monitor dispute patterns and notify Management of any alertPrepare, review and organize paperwork for disputes resolvedREQUIREMENTS
BS or BA in business Administration, Finance, Accountant, or related discipline.Advanced English (B2+)1 years’ experience in finance, customer services or administration.Microsoft Excel knowledge: pivot tables, formulas, etc.Microsoft Outlook knowledge.Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at:-
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