Group Manager

Encontrado en: Talent CR S2 - hace 2 semanas


San José, Costa Rica WNS Global Services A tiempo completo
Job Description

• Lead the execution of programs and strategies by coordinating efforts through all concerned operations and support groups. • Manage all assigned accounts with a focus on achieving defined business goals and objectives through coordination and partnership with key business partners. • Drive revenue through effective management strategies. • Position the business for growth in new revenue generating capacities • Use information and analysis to prepare and conduct negotiations for call center service agreements and negotiate contractual terms, conditions, and pricing. • Develop, define and maintain the budget and operating plan for the different accounts assigned • Develops, implements, and communicates long-term objectives of the organization to the call center units. • Sets goals with the high level management team, makes decisions and maintain result orientation. • Reviews daily performance activities to ensure that objectives are met. • Conducts performance discussions with synergy partners and managers. • Coordinates, negotiates and works with other groups within or outside of the organization to meet service level agreements, maximize the center’s ability to increase operating efficiencies and achieve organizational objectives. • Provides complete analysis and appropriate recommendations to superiors aimed at resolving issues encountered at own level.• Communicates delivery of service or product issues that affect company’s market position or reputation to other company management.• Participates in the interviewing and hiring of call center managers. • Communicates operations’ performance statistics to MANCOM and other key stakeholders. • Suggests changes and/or modifications to current training programs necessary to meet customer service needs and call handling standards.


Qualifications

• Operations Management• Control Financial Oversight• P&L/Budget Optimization• Can initiate Cost reduction and containment.• Client Relationship Management• Process Improvements• Staff Training and Development• Ensure Employee Satisfaction and Retention• Contribute to Revenue Growth• Manage Quality Control• Strategic Business Planning• P&L/Budget Optimization• Productivity Improvement• Change Management


  • Group Manager

    hace 5 días


    San José, Costa Rica WNS Global Services A tiempo completo

    The Group Manager a team of Senior Associates, Associates and Analysts and is responsible for all aspects of effective people and performance management. He or she is also responsible for creating a positive work environment, fostering cross-functional and cross-regional collaboration, and helping to resolve human resources issues. Additionally, the Group...

  • Bid Manager

    hace 3 horas


    San José, Costa Rica TMF Group A tiempo completo

    **Job no**: 564236 **Work type**: Full time **Location**: Bogota, Colombia, Mexico City, Mexico, San Jose, Costa Rica **Categories**: Sales **Office Location**: Mexico City **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. We provide legal, financial and...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: Provide support for North America Regional (NAMR) Finance operations as Manager of a newly developed and growing Shared Services team. This position is an integral part of the finance team and functions as a shared service under the guidance of NA Finance Management. The focus of this role will be primarily in the management and direction...


  • San José, Costa Rica YNV Group A tiempo completo

    Overview: We’re looking for a detail-oriented accounting professional to join us part-time as an Accounts Payable/Accounts Receivable Analyst. In this role, you will come to the office and work directly with our Finance team to ensure the accuracy of accounts payable processing and that invoicing is prepared timely and in accordance with GAAP. You must be...


  • San José, Costa Rica BMA Group A tiempo completo

    The role of Project Manager will be joining our growing global Delivery Team. This role will be responsible for managing our clients, including some of the leading Fortune 500 companies. The incumbent will own the management of multiple projects for a variety of business segments, and industries. We are seeking a professional who will collaborate and has a...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: The Global External Content Management (GECM) team helps BCG’s internal stakeholders through the enablement and procurement of research sources and tools. This includes managing research sources suppliers, providing operational support, risk reduction and act as the central coordination of stakeholders. As the Global Research Sources...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: As a key member of the Global External Relations & Events team, the Global Marketing Events Analytics Manager will participate in generating insight on BCG’s events portfolio through optimised data quality. You will work with the Global External & Events Analytics Director and collaborate closely with a wide group of peers and senior...


  • San José, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Global Events Analytics Manager

    Encontrado en: Talent CR S2 - hace 4 días


    San José, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a key member of the Global External Relations & Events team, the Global Marketing Events Analytics Manager will participate in generating insight on BCG’s events portfolio through optimised data quality. You will work with the Global External & Events Analytics Director and collaborate closely with a wide group of peers and senior...

  • Global Research Sources Manager

    Encontrado en: beBee S CR - hace 4 semanas


    San Jose, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOThe Global External Content Management (GECM) team helps BCG’s internal stakeholders through the enablement and procurement of research sources and tools. This includes managing research sources suppliers, providing operational support, risk reduction and act as the central coordination of stakeholders.As the Global Research Sources...

  • Global Research Sources Manager

    Encontrado en: beBee S CR - hace 2 semanas


    San Jose, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOThe Global External Content Management (GECM) team helps BCG’s internal stakeholders through the enablement and procurement of research sources and tools. This includes managing research sources suppliers, providing operational support, risk reduction and act as the central coordination of stakeholders.As the Global Research Sources...

  • Area Sales Manager

    hace 3 horas


    San José, Costa Rica BMA Group A tiempo completo

    **JOB DESCRIPTION**: **Description** To implement & manage the Company's Sales Strategy/Targets & tactics (sell in & sell out) for all Group Brands with a profitability approach (CTF) in all Retail Chain stores, Mom & Pop, Regional/multi-Country Key Accounts & Whole Selling Channels where appropriate within the assigned territory. To collaborate & implement...

  • Incident Response

    Encontrado en: beBee S CR - hace 3 semanas


    San Jose, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOThe Incident Response & Insider Threat - Cyber Security Manager is an experienced position within BCG’s global enterprise Cyber Security Incident Response Team (CSIRT) that requires a thorough understanding of incident response (IR) operations and insider threat investigations. This position is a general incident response role, but with...

  • Manager, Customer Success

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team.  As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the...


  • San José, Costa Rica AstraZeneca A tiempo completo

    The role will report to the TP Manager (TP Lead) who is overall responsible for delivering approx. 100 local files per year against the agreed calendar with Group Tax. The TP analyst will prepare transfer price files directly with the GFS TP Manager and the market controller facilitating the conversations required to align and agree the transfer price local...


  • San José, Costa Rica Boston Consulting Group A tiempo completo

    **WHAT YOU'LL DO**: The Administrative Services Manager will be responsible for the day-to-day line management of a team of Administrative Assistants based in Nexus Costa Rica, who will provide support to Project Leaders (Consulting team). The ASM will report directly to the Administrative Services Senior Manager (ASSM). The goal of the administrative...

  • Global Events Analytics Manager

    Encontrado en: beBee S CR - hace 25 minutos


    San Jose, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOAs a key member of the Global External Relations & Events team, the Global Marketing Events Analytics Manager will participate in generating insight on BCG’s events portfolio through optimised data quality. You will work with the Global External & Events Analytics Director and collaborate closely with a wide group of peers and senior...

  • NXC IT Service Manager

    Encontrado en: Talent CR S2 - hace 2 semanas


    San José, Costa Rica Boston Consulting Group A tiempo completo

    WHAT YOU'LL DOThe role of the IT Manager is to provide guidance, planning and oversight for the local IT service operations within BCG’s Costa Rica Nexus office. The Costa Rica IT Team is comprised of 2 IT Associates and supports a dynamic, growing office with 400+ business services staff.The IT Manager is a critical operational position within the IT...


  • San José, Costa Rica Peachtree Networks A tiempo completo

    Peachtree Networks is looking for a Solution & Delivery Manager to join our team. The Solution & Delivery Manager is a key member of the Service Delivery Project Management Team. The Solution & Delivery Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team. As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team vision....