IT Senior Business Analyst

hace 3 semanas


San Antonio de Belén, Costa Rica SYK Costa Rica Services S.R.L A tiempo completo
Work Flexibility: Hybrid

Who we Want:

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Job description

The Senior Business Functional Analyst partners with stakeholders and technical teams to solicit and document process flows, features, requirements, and user stories as part of projects and enhancements and ensures quality delivery of those requirements through other IT partners including third party. He/she is responsible for building strong collaborative relationships with the stakeholders with a specific focus on the Order to Commissions workstream leveraging technologies such as SalesForce.com, SAPC, Callidus, and Varicent.

What you will do:

Build and maintain strong relationship with stakeholders

Act as functional subject matter expert in technologies such as: SalesForce.com, SAPC, Callidus, and Varicent.

Responsible for soliciting and documenting features, functional requirements and user stories and ensuring quality delivery through other IT partners including third parties

Document test cases and perform or manage user acceptance testing in partnership with testing center of excellence as applicable 

Effectively leverage collaboration and planning tools such as Azure DevOps (ADO) for documentation of requirements and test cases

Partner with testing center of excellence to ensure regression test scripts remain updated and are run on a regular basis to ensure platform continuity

Partner with stakeholders and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements

Define tangible, functional use cases that align desired technology output to the commercial business objectives

Recommend business process and system changes to improve efficiency and business outcomes

Manage minor and major enhancement initiatives launching key capabilities to the platform in a governed fashion

Ensure clear communication between stakeholders and IT development and support teams

This is an individual contributor role that requires use of judgement in applying professional expertise and is expected to work independently with minimal supervision

Expected to effectively collaborate in a global team environment 

What you need:

Bachelor’s in Business Administration, Management of Information Systems (MS), or Computer Information Systems (CS or CIS) preferred

Minimum of 2 years of professional experience is required

Experience with process mapping and/or documenting complex processes and presenting them in a clear and understandable format is required

Ability to understand, evaluate and recommend changes to business processes is required 

Knowledge of System Development Lifecycle Methodologies (SDLC) and Agile Development methodologies is preferred

Demonstrated functional and/or technical acumen in technologies such as: SalesForce.com, SAPC, Callidus, and Varicent preferred

Travel Percentage: 10%

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