IT Lead Business Analyst, Customer Solutions

hace 7 meses

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
**Who we Want**:

- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
- ** Motivated product launchers.** People who bring strategic direction and drive for execution to ensure products are developed and launched with precision.
- ** Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Analytical problem solvers**. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.

**Job description**:
The Lead Business Analyst is responsible for understanding business needs and processes and to act as a partnered liaison between Customer Solutions and the technical team. They will be responsible for providing knowledge and expertise to IT, the business teams and process owners in identifying opportunities for technology and supporting prioritization. They are responsible for building strong collaborative relationships with the specific teams with a specific focus on the teams. They are responsible for understanding business processes, eliciting and documenting requirements, and coordinating communication among various business groups and IT technical teams.

**Who we Want**:

- ** Analytical problem solvers**. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Collaborative partners. **People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

**What you will do**:

- Build and maintain strong relationship with the Divisional teams and functional teams.
- Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements
- Define tangible use cases that align desired technology output to commercial objectives
- Recommend business process and system changes to improve efficiency and business outcomes.
- Ensure clear communication between business stakeholders and IT technical teams.
- Improve the business analysis function through best practices, process management, mentoring, and education.

**What you need**:

- Bachelor’s in Business Administration or Computer Information Systems preferred
- Minimum 4 years of professional experience required
- Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required
- Experience with process mapping is required.
- Experience documenting complex processes and presenting them in a clear and understandable format is required.
- Demonstrated ability to understand, evaluate and recommend changes to business processes is required
- Experience working with high level business stakeholders is required.
- Experience working in a regulated environment is preferred.
- Knowledge of Agile Development methodologies is preferred.

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