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Community Based Protection Assistant
hace 1 mes
Description
for the Desired Education, Experience and Skills.---
Perfil del candidato deseado
Los candidatos deben estar legalmente presentes en Costa Rica al momento de la solicitud, reclutamiento y contratación. Sólo se considerarán elegibles los candidatos que cuenten con un permiso de trabajo legal en Costa Rica.
La persona Asistente de protección basada en la comunidad proveerá atención directa a las personas por y con las que trabaja el ACNUR por medio de una línea de atención gratuita, correo electrónico y de manera presencial a las personas que se acercan a las oficinas en búsqueda de información de interés; además, estará encargada del respectivo registro de las atenciones realizadas. Adicionalmente, asistirá a la Unidad de Protección en cuanto a la identificación de riesgos y prioridades de protección, identificados a través de su contacto con las personas. La persona Asistente de protección basada en la comunidad será la persona encargada de la primera atención a las personas con necesidades de Protección Internacional, refiriendo a la misma a los diversos servicios de asistencia que brinda el ACNUR en el marco de su Programa.
Funciones
• Atender la línea telefónica, correos y de manera presencial a las personas por y con las que trabaja el ACNUR.
• Mantenerse informado/a en cuanto a cambios en los servicios ofrecidos a las personas por y con las que trabaja el ACNUR, en el
contexto de Costa Rica.
• Clasificar y priorizar toda la información entrante y dirigirla, según sea necesario, a otras personas del ACNUR y las agencias socias a cargo de los servicios de atención, para lo cual se deben realizar las referencias correspondientes.
• Registrar los datos de las atenciones recibidas en la base de datos del equipo y mantenerla actualizada.
• Responder a las preguntas de las personas por y con las que trabaja el ACNUR en relación con los servicios de la Organización, las agencias socias del ACNUR y los procedimientos administrativos vinculados a su estatuto de persona solicitante de asilo o persona refugiada, solicitante de apatridia o apátrida, sus derechos y deberes.
• Mantener registros, datos exactos y actualizados relacionados con todos los casos de registro individual.
• Informar y asistir a las personas en la navegación por la página web oficial del ACNUR Costa Rica y al WhatsApp Chatbot para acceder a la información adecuada.
• Identificar riesgos de protección y tendencias, a través de su comunicación directa con las personas y llevarlos a la Unidad de Protección para dar el seguimiento de protección y programático adecuado.
• Ayudar en la implementación de la estrategia del equipo de Protección Basada en la Comunidad y la Unidad de Protección, a través de su contacto directo con las personas por y con las que trabaja el ACNUR (e.g. apoyando en Comunicación con Comunidades, identificando casos de discriminación y xenofobia, identificar mecanismos de protección y estructuras existentes dentro de las comunidades, entre otros).
• Realizar otras tareas relacionadas que sean necesarias.
Es posible que se solicite a los candidatos elegibles que realicen una prueba técnica y/o una entrevista.
Según nuestro compromiso con la diversidad, motivamos a todas la personas a postularse para las vacantes.
Todas las solicitudes serán tratadas con la más estricta confidencialidad.
Si tiene necesidades especiales o necesita ayuda para presentar su candidatura, comuníquese con
Functional Clearance
This position doesn't require a functional clearance
Required languages (expected Overall ability is at least B2 level)
English,
Spanish,
Desired languages
,
,
Additional Qualifications
IT-Computer Literacy, PR-Age, Gender and Diversity (AGD), PR-Community-based Protection - Principles and methodologiesBachelor of Arts (BA): Human Rights, Bachelor of Arts (BA): Social Work, High SchoolHuman Rights - Other, International Law - Other, Political Science - Other, Social Sciences - OtherCommunications, Working with Persons of Concern: RefugeesUNHCR Salary Calculator
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