Operations Manager

hace 1 mes

San Antonio, Costa Rica Havas Health & You A tiempo completo
Job Description Summary : Prose on Pixels is a global content at scale agency built to address the marketing challenges of today and deliver meaningful content into the future. We are looking an Operations Manager with a strong background in Digital Production to join our growing team and lead our Costa Rica operations.

This role will contribute to drive the operational excellence, oversee the day-to-day activities and functions within the organization. Ensure seamless operations, managing resources effectively, optimizing processes for efficiency, and leading teams towards achieving performance targets. This entails strategic planning to align operational activities with organizational goals, identifying areas for improvement, and implementing changes to enhance productivity and reduce costs.

Excellent leadership skills, a strategic mindset, and the ability to effectively collaborate with teams across different regions are required skills.
At our company, we foster a positive and collaborative culture where your contributions are valued and celebrated. If you thrive in an environment that offers both freedom and responsibility, and if you're passionate about making our team more efficient and effective, we want you on board

Job Description :

Key Responsibilities:

  • Ensure smooth day-to-day operations by monitoring activities, addressing issues, and optimizing processes for efficiency
  • Triage and orchestrate resources based on standard and improved processes to ensure they are utilized effectively and efficiently
  • Identify areas for improvement in operational processes, develop strategies for optimization, and implement changes to increase productivity and reduce costs
  • Monitor quality operational standards to ensure services meet customer expectations
  • Identify potential risks to operations and develop plans to mitigate them, ensuring business continuity and minimizing disruptions
  • Develop and manage budgets for operational activities, ensuring resources are allocated effectively
  • Track key performance indicators (KPIs) to measure operational performance, analyze data, and prepare reports for management review
  • Monitor customer feedback and address issues promptly to maintain high levels of customer satisfaction and loyalty
  • Foster open communication channels within the organization to facilitate coordination between departments and resolve conflicts effectively
  • Promote a culture of continuous improvement by encouraging innovation, learning, and adaptation to changing market conditions
  • Act as a primary point of contact for client communication, addressing any concerns or issues promptly and effectively
  • Collaborate with the finance department to manage budgets, track expenses, and forecast resource needs for upcoming projects
  • Stay updated on industry trends and emerging technologies in digital production, providing recommendations for adoption or integration as needed
  • Drive initiatives to enhance collaboration and communication across geographically dispersed teams, leveraging tools and platforms for remote working client satisfaction

Requirements & Skills:

  • Bachelor's degree in a relevant field (e.g., Digital, Advertising, Operations, Business Administration) required; Master's degree preferred
  • Minimum of 4-5 years of experience in operations, with a focus on process improvement, KPIs tracking, production workflow, business improvement
  • Proven track record of successfully leading cross-functional teams and delivering production projects on time and within budget
  • Strong understanding of production processes, tools, and technologies
  • Excellent communication, negotiation, and interpersonal skills. Proficiency in English (both written and verbal)
  • Demonstrated ability to manage multiple projects/initiatives simultaneously in a fast-paced environment
  • Proven ability to analyze complex problems, develop innovative solutions, and implement effective strategies to address operational challenges
  • Experience in project management, including planning, organizing, and overseeing projects to ensure timely completion and achievement of objectives
  • Experience working in an international and multicultural environment
  • Proficiency with relevant software and technology tools used in operations management, such as ERP systems, project management software, and data analytics tools
  • Experience with Agile methodologies such as Scrum or Kanab, is a plus

Contract Type :

Permanent

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