Policy Risk Specialist
Encontrado en: Talent CR S2 - hace 2 semanas
We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.
The ideal candidate is:
- Someone with a critical, yet empathetic mindset who can make high judgement decisions.
- Independent who over-indexes on ownership and accountability.
- A customer obsessed problem solver who can effectively prioritize work.
Key job responsibilities
- Conduct manual reviews of global content policy compliance operations.
- Make high judgement decisions on compliance actions.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
- Document comprehensive content investigations reports.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary.
- Develop subject matter expertise in industry best practice.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
BASIC QUALIFICATIONS
- Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and French.
- Proven ability to exercise judgment when policies are not well defined.
- High level of integrity and discretion to handle confidential information.
- Demonstrated ability to function effectively in a dynamic, fast-paced environment, handling strategic and confidential projects, data-analysis and report writing.
- Demonstrated in-depth experience with MS Office.
PREFERRED QUALIFICATIONS
- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders.- Intermediate SQL skills.
- Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events.
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment;
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs.
- Passion for movies and tv
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