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Consulting Operations Manager

hace 1 mes

Heredia, Costa Rica TTEC A tiempo completo
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.As a leading consultancy in customer experience and business transformation, we at TTEC Digital are dedicated to helping our clients elevate their customer service and experience strategies to new heights. With a global presence and a commitment to excellence, we serve clients across various industries, providing tailored solutions that drive customer satisfaction, loyalty, and business growth.TTEC Digital is seeking a Consulting Operations Manager to join our Consulting and Analytics Practice. As a Consulting Operations Manager working remotely during US hours , your primary responsibility is to make sure all available data is accurate and used to manage the business. In addition to ensuring accurate data collection and reporting, we are looking for a partner in the business that can help drive efficiency and make strategic recommendations to leadership.

What You Will Do:

Ensuring all time entries are accurate and up to date. Ensuring that all forecasting of backlog effort is accurate and constantly updated. Forecast to actuals variance

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