Team Leader, Settlement Operations

hace 1 mes

Santa Ana, Costa Rica Western Union A tiempo completo
Team Leader, Settlement Operations – Santa Ana, Costa Rica.

Are you ready to use your operational skills and eye for detail for one of the world’s largest FinTech organizations? Are you interested in playing a critical role within a global FinTech company? Join Western Union as a Team Leader, Settlement Operations.

Western Union powers your pursuit.

Role Responsibilities

Performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the agents and business partners, initiates and participates in the projects related to settlement operations, suggest procedures and processes improvements or product upgrades and its implementation, ensures the controls of the processes comply with the rules and regulations of the company, establish and maintain relationships with assigned business units, provide trainings to new and existing staff for Retail Money Order product (RMO).The position helps to perform complex daily / monthly settlement operational activities and represent the settlement operation function for the specific WU entity / product / process. “

Role Requirements

People management. Daily tasks and participation in projects and improvement of the processes; handle the escalated issues. 3-4 years in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas; 1 year of people management skills is an advantage. Finance, Economics, Math’s or similar education Bachelor or Higher Education. Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills, Fluent English language skills, outstanding problem-solving skills, attention to details, end to end product /process knowledge, people management skills.

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

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