Client Services Associate

hace 3 días

Heredia, Costa Rica GFT Technologies SE A tiempo completo

Job Description:

 

About the role:

 

Do you genuinely like helping people?  Do you have experience in delivering exceptional customer service?  If yes, we would like you on our team  Our client is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction. In our quest to build a team of thought leaders in solving client business needs, we encourage talented and energetic professionals to apply. 

 

A day in this role:

 

  • Design, demonstrate strong communication skills through active listening to understand the customer’s need.
  • Provide exceptional customer care in a fast-paced environment.
  • Diagnose, research and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
  • Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
  • Provide product training to users to ensure our services are used most effectively within the client environment.
  • Manage the delivery and implementation of the client products and services.
  • Conduct product demonstrations to client and potential clients.

 

The expertise requested:

 

  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years advanced customer service experience.
  • Excellent English written and oral communications skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills. 
  • Mainframe or Access experience is a plus.
  • Excel Intermediate.                            
  • Ability to handle multiple tasks and priorities.
  • Must be able to successfully pass our Employee Background screen which will include criminal background check, previous employment and education verification, as well as a drug screen.

 

Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status.

 

 

Your journey with us begin begins here

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