Senior Product Operations

Join us as a Product Operations & Analytics Manager, where you'll tackle the exciting challenge of enhancing product development and operational excellence for the client's suite of products. You'll dive into a technical environment rich with tools like Looker, Pendo, Mixpanel, and Excel, driving data-informed decision-making. Your work will directly impact industry-leading clients by ensuring product teams have the data, processes, and infrastructure needed to deliver consistently high-quality results.

Product Analytics & Reporting

• Produce monthly Product Engagement Snapshot Newsletters.
• Analyze product metrics using Looker, Pendo, Mixpanel, and Excel.
• Build monthly retention/churn/new user cohort reports.
• Conduct competitor and industry analysis via ChatGPT agents.
• Interpret data trends and synthesize insights for product leadership.

Product Analytics Instrumentation

• Set up instrumentation for Pendo, Looker, and MS Clarity.
• Support feature tagging, analytics schema design, and ongoing maintenance.
• Create and maintain dashboards for leadership visibility.
• Troubleshoot data gaps and collaborate with engineering on fixes.

Product Operations & Process Governance

• Own and send the Monthly Sprint Best Practices email.
• Ensure product teams meet standards for documentation and workflow hygiene.
• Enforce best practices across sprint-end documentation, burndown accuracy, release versioning, ticket quality, and Jira Plans coverage.

Confluence Documentation & Knowledge Management

• Maintain structured, current product documentation.
• Implement taxonomy, versioning, and documentation audits.
• Support product teams in documentation hygiene and updates.

Jira Configuration & Change Management

• Administer Jira workflows, issue types, fields, and dashboard filters.
• Ensure all teams adhere to standardized workflows and required fields.
• Maintain visibility, reporting accuracy, and governance across projects.

Billing, Costs, and LLM API Resource Management

• Prepare monthly invoices and integrate billing data into Stripe.
• Maintain monthly cost dashboards and automate updates.
• Manage LLM API keys, usage monitoring, and seat distribution across platforms.

Tooling Administration & Seat Management

• Manage seats and licensing for various tools.
• Optimize cost efficiency and ensure correct user access levels.
• Maintain shared testing accounts and credential hygiene.

Contractor Onboarding & Processing

• Coordinate tool access setup, Jira/Confluence permissions, and workflow alignment.
• Maintain and manage contractor data in centralized tracking.
• Support HR and Finance with provisioning, deprovisioning, and audits.

SOC 2 Compliance & Audit Review Support

• Assist with SOC 2 audits by preparing documentation, evidence requests, and control mappings.
• Partner with Product, Engineering, Security, and HR to ensure operational processes align with SOC 2 requirements.
• Work directly and manage relationship with SOC 2 audit firm.
• Maintain Confluence-based compliance documentation and ensure audit artifacts remain up to date.
• Support remediation tracking, gap assessments, and quarterly control review processes.
• Coordinate cross-functional responses during SOC 2 audits to ensure timely, accurate submissions.

Skills & Qualifications

• Proficiency with Pendo, Looker, Mixpanel, Excel, Airtable.
• Familiarity with workflow automation tools.
• Strong Jira administration and Confluence documentation capabilities.
• Excellent communication and synthesis abilities.
• Experience supporting cross-functional product teams.
• Highly organized, detail-oriented, and capable of managing multiple workflows.
• Understanding of SOC 2 compliance processes and audit preparation.

Success Indicators

• Accurate, reliable analytics dashboards and reporting across products.
• Strong adherence to product operations standards.
• Clean, well‑governed Jira and Confluence environments.
• Smooth contractor onboarding and tooling coordination.
• Leadership visibility into product performance, costs, and operational health.
• Effective SOC 2 documentation and timely audit support.

• Familiarity with SOC 2 compliance processes and audit preparation.

• Previous consulting experience.

Collaborate with top-tier U.S. clients in a fully remote, flexible work environment. You'll enjoy the variety of future projects and growth opportunities as you contribute to impactful work. Join a team that values innovation, operational excellence, and the chance to make a real difference in the industry.