Business Analyst, Contract Pricing and Accuracy

hace 2 semanas

Global Service Center Costa Rica Sysco A tiempo completo
JOB DESCRIPTIONAs a Business Analyst – Contract Pricing & Accuracy, you will play a key role in bridging business needs and technology solutions. You will support the Contract Pricing & Accuracy team in the rollout and continuous improvement of systems, processes, and methodologies aligned with the company's long-term transformation objectives.In this role, you will collaborate closely with cross-functional stakeholders to gather requirements, analyze processes, and design effective solutions that enhance accuracy, efficiency, and user experience. You will act as a subject matter expert (SME) for contract management systems and processes, contributing as a highly skilled individual contributor while maintaining a holistic understanding of enterprise systems and solutions.ResponsibilitiesRequirements Gathering & Process Analysis
  • Partner with business users, project managers, and technical teams to elicit, analyze, and document functional and non-functional requirements.
  • Conduct interviews, workshops, and working sessions to understand business processes, challenges, and improvement opportunities.
  • Analyze current-state workflows, systems, and data flows to identify gaps and optimization opportunities.
  • Document current and future-state processes using process maps, flowcharts, and diagrams.
Data Analysis & Solution Design
  • Analyze datasets to identify trends, patterns, and actionable insights related to contract pricing and accuracy.
  • Develop reports and dashboards to support operational and strategic decision-making.
  • Collaborate with business and technology teams to design solutions aligned with business objectives and system capabilities.
  • Define test scenarios, support system testing, and actively participate in User Acceptance Testing (UAT).
  • Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.
  • Create and maintain comprehensive documentation, including requirements, process flows, user manuals, and training materials.
Stakeholder Communication & Change Management
  • Act as a liaison between business stakeholders, technology teams, and other key partners.
  • Present findings, recommendations, and status updates clearly and effectively to stakeholders.
  • Support change management initiatives related to system implementations and process improvements.
  • Train end-users on new processes, tools, and system enhancements.
Contract Administration & System Support
  • Create and maintain contracts and amendments within the Contract Management system through completion.
  • Configure and maintain system settings such as association tables, user groups, approval workflows, and metadata standards.
  • Ensure accurate and timely capture of contract metadata.
  • Serve as the first point of contact for users with questions or issues related to the Contract Management tool, providing timely and effective support.
  • Train new users and conduct workshops as needed.
  • Develop and maintain user guides and training documentation.
  • Generate reports and dashboards to monitor contract status, compliance, and performance.
Skills
  • Minimum 2 years of experience as a Business Analyst or in a similar role, preferably supporting contract management, pricing execution, or metrics management.
  • Experience with contract management tools
  • Strong analytical skills and attention to detail
  • Proficiency in tools like Microsoft Visio, Excel, and PowerPoint
  • Excellent written and oral communications skills
  • Strong problem management and solving skills
  • Accountable to work independently and efficiently to meet deadlines and SLA's
  • Green Belt, Scrum, Agile experience or certifications will be a plus
Education
  • Bachelor's degree in Industrial Engineering, Business Administration, or a related field.
  • Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
Benefits:
  • Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
  • Private Medical Insurance
  • Asociacion Solidarista
  • Life Insurance
  • Personal Day Off
Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available

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