Senior Business Process Analyst

hace 6 días

San Francisco, Heredia, Costa Rica Boston Scientific en Costa Rica A tiempo completo

About the role:

To establish exceptional customer service to both customers and BSC employees, ensuring that Intake projects on new service lines are launched successfully.

You're Responsibilities include:

  • Lead creation of new Service Lines in Commercial Support team
  • Manage projects (with support of other team members) to ensure timeliness and quality.
  • Drive process mapping to document processes.
  • Actively participate in creating and maintaining documentation for department's Work Instructions (WI).
  • Design alternative solutions or improve services to drive efficiencies.
  • Act as a temporary Lead, being point of contact for new teams being created.
  • Perform complex assignments related to creation of process, process improvements such as analyzing data and other documents for accuracy and reasonableness.
  • Develop quarterly goals that are (SMART) and design ways to meet them.
  • Create key performance indicator for departments to measure: Volume, Service level, quality, capacity and customer satisfaction among others.
  • Perform monthly quarterly reviews with Manager and Director.
  • Assist and design training and providing further knowledge to personnel.
  • Research, follow-up, and resolve customer and employee inquiries.

What We're Looking For:

  • Bachelor's degree in: Business Administration, Industrial Engineer or an equivalent combination of education and experience.
  • English Level desired: Advanced.
  • Experience: 5 years.
  • Desired knowledge:
  • Excel.
  • Power Point.
  • Managed people directly or indirectly (Nice to have).
  • Project Management (Nice to have).
  • Experience in managing Service Lines (Nice to have).

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