Customer support Specialist II

hace 2 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo $24.000 - $48.000 al año

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Job Description

What you'll do

Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.

Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.

WHAT YOU'LL Do:

  • Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
  • Analyze written and verbal consumer disputes, determining appropriate resolution paths.
  • Process dispute requests, including contacting financial institutions for documentation and validation.
  • Educate consumers on dispute management and credit correction procedures.
  • Ensure all actions comply with FCRA and state and country regulations.
  • Maintain accurate records and uphold data quality standards in all systems.

The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica.

Qualifications

How your background looks like

  • How your background is:
  • Experience: Minimum 1 year of inbound call handling experience.
  • Education: High school diploma required.
  • Skills:
    • Experience interpreting and responding to customer requests.
    • Good english communication skills
    • Experience documenting customer issues in detail
    • Short-term memory retention.
    • Experience handling support requests from a variety of different channels (85%–90%).
    • Proficient in PC and internet-based tools for quick decision-making.Other Requirements:
  • Must pass background checks, employment and education verification, and pre-employment screening.

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe. l your information will be kept confidential according to EEO guidelines.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-Remote

  • Customer Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica 3Shape Design Services A tiempo completo $30.000 - $60.000 al año

    Company Description3Shape Design Services provides scalable and time-saving design solutions with integration for local and global manufacturing. Specializing in various dental designs, our PTC trained designers ensure consistency while meeting all design preferences. We offer design services for crowns, copings, custom abutments, and more with flexible...

  • Customer support Specialist II

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo $25.000 - $30.000 al año

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the100 "World's Most...

  • Customer Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo ₡450.000 - ₡600.000 al año

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Customer Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Cognizant A tiempo completo ₡30.000 - ₡45.000 al año

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

  • Technical Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica GQ Global A tiempo completo ₡480.000 - ₡720.000 al año

    Role DescriptionThis is a full-time, on-site role located in Heredia for a Technical Support Specialist. The Technical Support Specialist will be responsible for delivering excellent technical and customer support services. Day-to-day tasks include troubleshooting technical issues, resolving customer inquiries, ensuring customer satisfaction, and providing...

  • Technical Support Specialist II

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. ...

  • Customer Support Specialist I-Solventum

    hace 2 semanas

    San Francisco, Heredia, Costa Rica SOLVENTUM A tiempo completo $24.000 - $48.000 al año

    Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y...

  • Customer Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Movate A tiempo completo ₡2.500.000 - ₡3.500.000 al año

    Summary:We are looking for a detail-oriented and customer-focusedFrench Chat Customer Support Representativeto assist customers with inquiries related to hard drive performance, connectivity, product care, and order support. This role requires excellent written communication, basic technical knowledge, and strong troubleshooting skills. The ideal candidate...

  • Site Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo ₡2.500.000 - ₡4.500.000 al año

    COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...

  • Ops Support Specialist

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Citi A tiempo completo $30.000 - $60.000 al año

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...