Customer support Specialist II

hace 4 horas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that
FORTUNE has named Experian one of the 100 Best Companies to work for
. Also, for the last five years, we've been named in the
100 "World's Most Innovative Companies" by Forbes Magazine
.

Job Description
What you'll do
Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.

Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.

WHAT YOU'LL Do

  • Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
  • Analyze written and verbal consumer disputes, determining appropriate resolution paths.
  • Process dispute requests, including contacting financial institutions for documentation and validation.
  • Educate consumers on dispute management and credit correction procedures.
  • Ensure all actions comply with FCRA and state and country regulations.
  • Maintain accurate records and uphold data quality standards in all systems.

The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that you will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica.

Qualifications
How your background looks like
Other Requirements
:

  • How your background is:

  • Experience: Minimum 1 year of inbound call handling experience.

  • Education: High school diploma required.

  • Skills:

  • Experience interpreting and responding to customer requests.

  • Good english communication skills
  • Experience documenting customer issues in detail
  • Short-term memory retention.
  • Experience handling support requests from a variety of different channels (85%–90%).
  • Proficient in PC and internet-based tools for quick decision-making.
  • Must pass background checks, employment and education verification, and pre-employment screening.

Additional Information
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is
The Power of YOU
and it ensures that we live what we believe.
l your information will be kept confidential according to EEO guidelines.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

  • Customer support Specialist II

    hace 4 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the100 "World's Most...

  • Customer support Specialist II

    hace 4 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most...

  • Customer Support Specialist I-Solventum

    hace 4 horas

    San Francisco, Heredia, Costa Rica SOLVENTUM A tiempo completo

    Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y...

  • Customer Contact Optimization- QA Specialist

    hace 4 horas

    San Francisco, Heredia, Costa Rica MOURI Tech A tiempo completo

    Company DescriptionMOURI Tech, founded in 2005, is a global enterprise IT services provider delivering innovative solutions with a strong commitment to client success. Our offerings include digital transformation, intelligent ERP, cloud security, and automation, tailored to meet the needs of various industries, including Fortune 500 companies. By leveraging...

  • Regulatory Affairs Specialist II

    hace 4 horas

    San Francisco, Heredia, Costa Rica Boston Scientific en Costa Rica A tiempo completo

    About the roleThe Regulatory Affairs Specialist II will support activities to drive alignment and consistency across the Neuromodulation RA Organization, throughout the product lifecycle. Working closely with functional leadership, this position will focus on continuous improvement of Neuromodulation RA data, processes, systems, and documents, and support...

  • Service Desk Support II

    hace 4 horas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...

  • Customer Support Specialist I

    hace 4 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the 100 "World's...

  • Customer Support Specialist I

    hace 3 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    *Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share thatFORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years, we've been named in the100 "World's...

  • Specialist II, Regulatory Affairs

    hace 4 horas

    San Francisco, Heredia, Costa Rica Boston Scientific A tiempo completo

    Additional Locations: Costa Rica-HerediaDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that...

  • Credit & Collections Specialist

    hace 4 horas

    San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    COMPANY OVERVIEWSysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point...