Customer Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo ₡450.000 - ₡600.000 al año

We're hiring

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

We have an exciting opportunity for an exceptional individual

Join our dynamic team as a Specialist in SPE-CHD & Troubleshooting, where you will leverage your bilingual skills in Spanish and English to support our Hi-Tech and ISV domains. With a focus on hybrid work, you will be part of a global team ensuring seamless operations and providing exceptional service to our clients. This role offers the flexibility to work from home during day shifts, allowing for a balanced work-life integration.

Responsibilities

In this role, you will provide exceptional support for our applications and associated services.

You will handle phone calls, chats, and emails to troubleshoot issues customers face when using DocuSign products, including account access, setting up templates, sending documents, billing, and more.

You are expected to meet and exceed your service level goals, achieve a score of 90 or higher on closed case surveys, and maintain a call abandonment rate of 10% or less.

To perform effectively, you will utilize support tools and resources such as email, chat, telephone, and Salesforce.

Additionally, you will proactively identify improvements to the product, report bugs, and determine opportunities to enhance the overall customer experience.



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