Cloud Hosting Solutions Support Engineer 1

Job Description
RVO2 is a global platform that leverages virtualization technology to manage project engineering systems at multiple centers. The CHS Support Engineer Team is responsible for all activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local CHS datacenter and remote support of other CHS datacenters. These activities include systems deployment, end-to-end lifecycle management of virtual and physical systems (software and hardware), and Engineering.

In This Role, Your Responsibilities Will Be:

• Actively participates in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required.
• Participates in the execution of low complexity internal tasks and duties
• Participates in the execution of low to medium complexity troubleshooting following documented standards.
• Participates and observes interactions and troubleshooting with internal and external customers.
• Examples of activities:
• Deployment of systems in a virtual environment
• Resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Link
• Infrastructure monitoring tasks and basic troubleshooting.

Who You Are:
You build and deliver solutions that meet customer expectations. You deal constructively with problems that do not have clear solutions or outcomes. You come up with useful ideas that are new, better, or unique. You encourage the open expression of diverse ideas and opinions. You keep a strong bottom-line orientation.

For This Role, You Will Need:

• Bachelor's degree in Information Technology, Engineering, or equivalent experience level in related field.
• 1-2 years' experience in:
• VMware vSphere and VCenter
• MS Windows server OS
• Deployment of virtual machines in a large virtual environment
• Networking (certifications desirable)
• Excellent verbal and written communication skills in English (B1 or higher).

Preferred Qualifications That Set You Apart:

• Knowledge of:
• vRealize Operations Manager
• Experience with Dell enterprise hardware
• Datacenter Operations
• ISO 27001 Information Security Management System
• Experience using MS Office, SharePoint and Teams
• Familiar with Emerson Automation Solutions products, processes and standards

Our Culture & Commitment to You:
At Emerson we offer a competitive benefits package to recognize and support our employees.

Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.

About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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