Cloud Hosting Solutions Support Engineer 1

hace 3 días

Escazú, Escazú, Costa Rica Emerson Career Site A tiempo completo
RVO2 is a global platform that leverages virtualization technology to manage project engineering systems at multiple centers. The CHS Support Engineer Team is responsible for all activities related to the support of the Worldwide Centralized Engineering Infrastructure in the local CHS datacenter and remote support of other CHS datacenters. These activities include systems deployment, end-to-end lifecycle management of virtual and physical systems (software and hardware), and Engineering.

In This Role, Your Responsibilities Will Be:

  • Actively participates in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required.
  • Participates in the execution of low complexity internal tasks and duties 
  • Participates in the execution of low to medium complexity troubleshooting following documented standards. 
  • Participates and observes interactions and troubleshooting with internal and external customers.
  • Examples of activities:
    o    Deployment of systems in a virtual environment
    o    Resolution of support requests in a virtual environment, including support for Emerson applications and products such as: DeltaV, Syncade, Mimic and Project Data Link
    o    Infrastructure monitoring tasks and basic troubleshooting. 
     

Who You Are:

You build and deliver solutions that meet customer expectations. You deal constructively with problems that do not have clear solutions or outcomes. You come up with useful ideas that are new, better, or unique. You encourage the open expression of diverse ideas and opinions. You keep a strong bottom-line orientation.
 

For This Role, You Will Need:

  • Bachelor's degree in Information Technology, Engineering, or equivalent experience level in related field.
  • 1-2 years' experience in:
    o    VMware vSphere and VCenter
    o    MS Windows server OS 
    o    Deployment of virtual machines in a large virtual environment
    o    Networking (certifications desirable) 
  • Excellent verbal and written communication skills in English (B1 or higher).
     

Preferred Qualifications That Set You Apart:

  • Knowledge of:
    o    vRealize Operations Manager
    o    Experience with Dell enterprise hardware
    o    Datacenter Operations
    o    ISO 27001 Information Security Management System
  • Experience using MS Office, SharePoint and Teams
  • Familiar with Emerson Automation Solutions products, processes and standards
  Our Culture & Commitment to You:

At Emerson we offer a competitive benefits package to recognize and support our employees. 

Commitment with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. 

At Emerson we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. 

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