Project Manager – Global SAS to NVMe Program

Work Location: Ultralag, Heredia (Hybrid)

Experience: 1+ years leading customer-facing, cross-functional projects

Education Qualification: Bachelor's degree in Business, Engineering, IT, or a related field

No of Openings: 1

Summary:

The Project Manager will support a multi-year global initiative focused on proactively upgrading customer storage arrays from SAS to NVMe technology. This program ensures that customers maintain a modernized, fully supported infrastructure aligned with long-term service commitments.

The role requires exceptional coordination, communication, and stakeholder management, as well as the ability to guide customers and internal teams through complex upgrade processes.

The Project Manager will serve as the single point of contact for customers throughout the upgrade journey, ensuring alignment, smooth execution, and a high-quality experience.

Roles and Responsibilities:

Engage with customers and account teams to introduce the SAS-to-NVMe upgrade program and outline key requirements and processes.

Collaborate with Technical QA Engineers to review and validate upgrade action plans; present project plans directly to customers.

Identify the correct Bill of Materials (BOM) and submit all required part-dispatch requests.

Coordinate all dependencies for onsite work, including any required code upgrades or technical pre-work with Support teams.

Proactively follow up on pending tasks, ensuring timely progress across all project activities.

Maintain consistent, clear communication with customers, providing updates throughout each stage of the upgrade process.

Schedule onsite activities in partnership with Installation Scheduling teams and ensure accurate tracking of milestones.

Confirm completion of all deliverables and ensure activity status is properly documented.

Act as the primary point of contact for all questions, issues, and escalations related to the upgrade.

Prepare and submit progress reports and metrics for the Program Lead to consolidate into program-wide reporting.

Required Skills:

1+ years of experience in project management roles involving customer interaction and cross-functional collaboration.

Strong communication skills in English, both written and verbal.

Excellent organizational and coordination abilities with attention to detail.

Strong problem-solving skills, with the ability to gather data, analyze issues, and recommend solutions.

Proactive, action-oriented mindset with the ability to operate independently and drive progress.

Experience delivering positive customer satisfaction outcomes in previous projects.

Familiarity with storage environments, enterprise hardware, or related technology (preferred).

Desired Skills:

Experience working with logistics, support, or delivery teams in a technical environment.

Knowledge of enterprise infrastructure, IT workflow dependencies, or similar environments.

Ability to manage complex multi-step processes with multiple stakeholders.

Google Workspace

Salesforce (preferred)

Project management tools (Smartsheet, MS Project, Asana, or similar)

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