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Technical Implementation Success Partner
hace 2 semanas
Your work days are brighter here.
We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About The Team
We are a proactive team within the Customer Support Organization that provides personalised support during deployment period. We are dedicated to ensuring the Workday product delivers maximum performance, we guide our largest and most strategic customers through pre-deployment performance testing and business-critical activities in production. By coordinating internally to meet project deliverables on time, we help customers improve performance and effectively manage their operations.
About The Role
The Production Readiness Manager (PRM) is a customer-facing role that combines technical expertise, project management, and customer relations. Assigned to large deployments or high-volume business-critical activities, the PRM ensures successful performance testing and transition to production. By collaborating with internal teams, the PRM drives the resolution of performance issues and advocates for customers.
As the "voice of the customer", the PRM takes full ownership of the engagement during deployment. This involves building strong relationships with customers and implementation partners, managing expectations, and using indirect influence to drive timely resolution of issues.
Keys to success in this role include:
- Technical competence and continuous interest in Workday products
- Knowledge of Workday's Architecture and ability to demonstrate it on all engagements
- Ability to use indirect influence and successfully engage with Senior Leadership, Technical, and Functional staff to overcome challenges and drive issues to resolution
- Outstanding time management and prioritizations skills
- Hyper-attention to detail
- Owning and driving customer escalations for blocking issues
- Effectively using sound business judgement, risk avoidance and coordinate team efforts to solve problems
- Ability to thrive with ambiguity and manage challenges in a fast-paced environment
- Pride in producing quality results
About You
You enjoy working closely with others, building strong cross-functional relationships and having some laughs along the way You have a passion for learning, you are resourceful and able to act independently even in uncertain scenarios.
You are ambitious and self-driven with passion for strong customer relations and can turn complex technical architecture into a simple and engaging storytelling experience. You accurately report status and skilfully manage issues, risks, and concerns.
Basic Qualifications
BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
Production Readiness Manager
- 4+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies
- 4+ years experience in customer support, product support, or consulting with a special focus in ERP system performance (SaaS preferred).
Senior Production Readiness Manager
- 7+ years experience providing technical support for complex software and environment issues with a solid grasp of underlying technologies
- 5+ years experience in customer support, product support, or consulting with a special focus in ERP system performance (SaaS preferred).
Other Qualifications
- Demonstrated ability to understand and successfully explain technical architecture.
- Project management experience; ability to balance multiple customer engagements and initiatives and manage competing priorities efficiently.
- Excellent verbal, presentation and communication skills, including the ability to chair meetings.
- Demonstrated leadership skills to influence, interact and collaborate with senior leaders as well as technical resources, internally and externally.
- Excellent organization, communication and presentation skills
- Strong analytical and problem solving skills both technically and functionally.
- Crisis management experience is a plus.
- Ability to learn new products quickly through instruction and self-training.
- Demonstrated ability to handle day-to-day work challenges confidently and to adjust to shifting priorities.
- Comfortable in a fast-paced process-focused environment.
- Experience with HR, Time Tracking, Recruiting, Financials or Payroll applications (preferably Workday).
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
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