Client Technical Support

hace 5 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at to be part of our team.

Job Description

We are looking for a detail-oriented, tech-savvy professional with customer service skills and the ability to learn new technologies quickly. You will develop client relationships while serving as a subject matter expert on Experian Health products. You will collaborate with other teams to ensure client satisfaction and organizational success. You will report to Claims and Remittance Operations Manager.

Responsibilities

  • Respond promptly to client inquiries and escalated technical issues.
  • Manage incoming cases and lead special projects as assigned.
  • Be a support expert in internal meetings and assist with escalations.
  • Identify opportunities for process improvement and contribute to training plans.
  • Provide internal support for workflow and knowledge article management.
  • Ensure compliance with HIPAA regulations and maintain data security standards.

Qualifications

  • Strong customer service experience required.
  • Associate or bachelor's degree preferred (or equivalent experience).
  • 3–5 years in an analyst, customer service, or implementation/enrollment role preferred.
  • Excellent communication skills for technical and non-technical audiences.
  • Proficiency in Microsoft Office Suite and basic troubleshooting for Windows/PC and browsers.
  • Familiarity with Salesforce CRM and healthcare revenue cycle processes (preferred).

Additional Information

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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