Key Account Manager

hace 6 días


Santa Ana, Costa Rica Post Free Ads Here A tiempo completo

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Conocimientos Técnicos

  • Dominio de estrategias de gestión de cuentas clave, retención y crecimiento (upselling / cross-selling).
  • Capacidad para desarrollar planes de
    cuenta, forecast comercial y seguimiento de KPIs.
  • Experiencia en
    negociación comercial, manejo de contratos y renovaciones.
  • Gestionar y desarrollar cuentas clave, asegurando la satisfacción y retención del cliente.
  • Actuar como
    punto de contacto principal entre el cliente y las áreas internas.
  • Identificar oportunidades de
    crecimiento dentro de las cuentas asignadas.
  • Elaborar y ejecutar
    planes de cuenta alineados a los objetivos del negocio.
  • Coordinar con
    Operaciones, Finanzas y HR para garantizar la correcta ejecución del servicio.
  • Monitorear KPIs comerciales, SLAs y niveles de servicio.
  • Liderar negociaciones, renovaciones contractuales y revisiones de performance.

Requisitos

  • Estudiante universitario en Administración o campo relacionado
  • Manejo de CRM (Salesforce, HubSpot, Monday, u otros).
  • Dominio de Excel y PowerPoint para reportes y presentaciones ejecutivas.
  • Nivel de inglés intermedio–avanzado (oral y escrito).
  • Hibrido - Santa Ana
  • Lunes a Viernes 8:00am - 5:00pm


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