Key Account Manager
hace 6 días
Infotree Global Solutions se encuentra en búsqueda de
Key Account Manager Latam
para unirse a nuestro equipo dinamico
Conocimientos Técnicos
- Dominio de estrategias de gestión de cuentas clave, retención y crecimiento (upselling / cross-selling).
- Capacidad para desarrollar planes de
cuenta, forecast comercial y seguimiento de KPIs. - Experiencia en
negociación comercial, manejo de contratos y renovaciones. - Gestionar y desarrollar cuentas clave, asegurando la satisfacción y retención del cliente.
- Actuar como
punto de contacto principal entre el cliente y las áreas internas. - Identificar oportunidades de
crecimiento dentro de las cuentas asignadas. - Elaborar y ejecutar
planes de cuenta alineados a los objetivos del negocio. - Coordinar con
Operaciones, Finanzas y HR para garantizar la correcta ejecución del servicio. - Monitorear KPIs comerciales, SLAs y niveles de servicio.
- Liderar negociaciones, renovaciones contractuales y revisiones de performance.
Requisitos
- Estudiante universitario en Administración o campo relacionado
- Manejo de CRM (Salesforce, HubSpot, Monday, u otros).
- Dominio de Excel y PowerPoint para reportes y presentaciones ejecutivas.
- Nivel de inglés intermedio–avanzado (oral y escrito).
- Hibrido - Santa Ana
- Lunes a Viernes 8:00am - 5:00pm
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