Manager, Technology Operations

hace 4 días

Santa Ana, Costa Rica Western Union A tiempo completo

**Manager, Technology Operations **- Santa Ana, Costa Rica**

Are you looking forward to building strategic direction and ongoing operation and oversight of key technology governance processes that lead to efficient and compliant operations within the IT Infrastructure and Operations organization? Join Western Union as Manager, Technology Operations.

**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

**Relentless pursuit of better**

As the Manager, Technology Operations, you will be responsible for implementing & managing key initiatives on Salesforce Marketing Cloud & other Martech Platforms. You will also be supporting Day to Day Operations of these platforms. The broad range of responsibilities include leading engineering and configuration teams, partnering with key stakeholders, both off-shore and on-shore, and delivering on the service level agreements.

This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management. The role requires leading, managing and growing the platform assigned to the role. You will be responsible for Managing & leading the team of project management professionals, providing leadership, coordination, and management of PMO processes and functions, working with Architects, stakeholders to define platform Roadmap, prioritize them and execute them successfully.

For this role is important to provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review. Also define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs. You will align execution priorities - project delivery, employee goals, and establish service levels with business and functional owners to drive service quality through quality control. You will invest time on a daily basis on all projects to remove impediments and provide solutions to challenges and make escalations as necessary. You will maintain effective communication with clients, business and partners as needed

For this role you will have a bachelor's degree in Business, Computer Science or Electronics or related field is required. You will have hands on Experience on Setting up Campaigns on Salesforce marketing cloud to enable omni channel experience, set up of data extension, export/import of data from Marketing cloud or Sales force Marketing cloud certification. You will have knowledge of integration with Snowflake, AWS, mParticle, Braze, Branch IO.

You have obtained 8-10 years’ experience in Project, Portfolio or Process Management discipline with focus on leading teams to deliver technology focused projects, experience in a financial services/payments /Banking verticals. Experience managing remote and geographically distributed teams. Advanced knowledge of an Enterprise PPM Tool (e.g. JIRA, JIRA Align, BOX etc).

**Join us, and let’s connect the world**

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

LI-MM1

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