Manager, Tenant Health

The Manager of Tenant Health & Monitoring will build, lead, and scale a new operational function responsible for proactively identifying and resolving tenant health issues across performance, data quality, collector stability, and integration health. This leader will serve as both a
hands-on technical contributor
and a
people manager
, especially during the early stages of the team, ensuring operational excellence while additional staff are hired.

This role is critical in transforming Armis from a reactive posture to a proactive one reducing TCSM/SUPPORT burden, improving customer experience, and ensuring data cleanliness and platform quality at scale. The Manager will work closely with Technical Customer Success Managers, ACEs, Deployment Engineering, Experts, MTS, Support, Product, and Data Engineering to develop workflows, build internal tools, define "what good looks like," and drive continuous improvement across all monitored customer tenants

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Core Responsibiliti**

• esEstablish and scale the Tenant Health & Monitoring team, including workflows, playbooks, SLAs, KPIs, and operational dashboard
• s.Define the blueprint for tenant health monitoring, including performance baselines, data quality standards, collector and integration health metrics, and escalation path
• s.Drive a proactive detection and prevention model, reducing customer impact and internal escalation
• s.Act as the central liaison for other teams to ensure issues are handled efficiently and consistentl
• y.Ensure TCSMs are notified of issues requiring customer input and maintain a clear communication while setting proactive expectations and deadlin
• esProvide structured feedback conversations to Product & Engineering for long-term quality improvement
• s.Build dashboards and reporting mechanisms covering tenant health, issue detection rates, MTTR, and data quality trend
• s.Partner with Product, DE, and Data teams to define what constitutes "healthy tenant data" across all environment
• s.Manage ticket queues, prioritize tasks, and ensure SLA performance across the tea
• m.Hire, coach, and develop a high-performing team responsible for proactive tenant health monitorin
• g.Create a structured onboarding path leveraging Armis360, DE tooling, and internal dashboard
• s.Promote a culture of ownership, urgency, and data-driven decision makin
• g.Until the team scales, the Manager wil
• l:Perform direct monitoring of tenants using Grafana, Deployment Health Assessment tools, MODE dashboards, beta monitoring tools, Support utilities, and internal log
• s.Troubleshoot tenant issues, includin
• g:degraded performance (CPU, RAM, resets, throttlin
• g)data inconsistency/deduplicati
• oncollector degradation (offline, high CPU/RAM, disk full, no integration
• s)integration failures (password issues, connectivity, SPAN flow, network mapper gap
• s)Collaborate with Engineering for data quality issu

**es

Key Ski**

• llsStrong understanding of system performance monitoring (CPU/RAM/DB utilization/log
• s).Experience with Grafana, backend logs, SSH, APIs, and general troubleshooti
• ng.Ability to interpret data trends and correlate telemetry signals with tenant behavi
• or.Understanding of enterprise cybersecurity concepts and network fundamenta
• ls.Ability to build an operational program from scratch, including processes, SLAs, runbooks, and monitoring framewor
• ks.Strong decision-making skills; able to balance hands-on work with strategic planni
• ng.Effective at influencing cross-functional teams without direct authori
• ty.Strong sense of urgency and accountability, especially when managing customer-impacting issu
• es.Comfortable managing high-volume, high-stakes operational workloa
• ds.Excellent written and verbal communication skills with the ability to translate technical findings into business-relevant updat
• es.Clear communicator who can manage expectations with leadership and cross-functional stakeholde
• rs.Experience driving alignment across Support, Engineering, Product, and Customer Success tea

**ms.

Requirem**

• entsBS degree in Computer Science, Engineering, Information Systems, or equivalent practical experi
• ence5+ years in a technical operations, NOC, SRE, Support Engineering, or similar monitoring-focused
• role2+ years in a leadership, mentoring, or team-lead capacity (formal or infor
• mal)Strong hands-on troubleshooting skills across Linux systems, logs, network flows, integrations, and performance telem
• etryExperience with monitoring stacks such as Grafana, Prometheus, CloudWatch, Splunk, Elastic, or equiva
• lentExperience working in high-volume, high-urgency operational environments (NOC, SOC, SRE, Cloud Ops, TAM escalation te
• ams)Ability to interpret complex telemetry (CPU, RAM, DB performance, throughput, packet loss, retries, API failure patte
• rns)Comfortable building new processes, defining SLAs, creating runbooks, and scaling a new operational practice from incep
• tionStrong analytical abilities; capable of building dashboards, defining KPIs, and identifying systemic issues across ten
• antsExcellent communication skills with the ability to translate technical findings into clear updates for cross-functional part
• nersAbility to excel in a fast-paced, evolving environment with competing priori
• tiesDemonstrates a continuous-improvement mindset, believes that what was good enough yesterday must be improved today, and consistently pushes for higher standards, optimization, and refinem

**ent.

Prefe**

• rred:Direct NOC experience in monitoring network, cloud, or infrastructure environ
• mentsFamiliarity with Armis components like collectors, related integrations, SPAN traffic, or similar architec
• turesUnderstanding of cybersecurity fundamentals and enterprise network topol

ogies