Senior Product Designer, Lamina, Costa Rica

Are you ready to make an impact?
Lamina, a West Monroe company is seeking an experienced and innovative Senior Product Designer to join our team in Costa Rica. This role will be pivotal in leading and shaping product strategies & designs for our clients, leveraging a deep understanding of human-centered design methodologies and advanced technology solutions.

Key Responsibilities

Client Delivery

Product Strategy and Vision

• Translate business requirements and insights into actionable design strategies that drive measurable outcomes.
• Collaborate with client and WM stakeholders to define, develop, and articulate product vision ensuring design aligns with clients' strategic business and customer experience goals.
• Contribute to cross-functional teams including business analysts, developers, and product managers to ensure seamless execution of product design processes.
• Champion design thinking methodologies, driving innovation and user-centric designs for client projects.

User Experience (UX) & User Interface (UI) Design

• Lead qualitative and quantitative research efforts, including ethnographic studies, contextual inquiries, usability testing, and analytics review.
• Translate research into personas, journey maps, service blueprints, and experience principles that guide design decisions.
• Create information architectures, wireframes, prototypes, and high-fidelity UI designs for mobile, web, and enterprise platforms.
• Design for accessibility, inclusivity, and scalability, ensuring products meet WCAG and other relevant standards.
• Ensure consistent interaction patterns and visual language through contribution to and stewardship of design systems.
• Contribute to Design System creation, scaling, and adoption for client projects.
• Facilitate user testing sessions, synthesize and present findings, able to articulate and convey key outcomes to stakeholders, and ensure product usability and functionality.

Collaboration and Communication

• Present design concepts and strategies to clients, gaining buy-in and ensuring alignment with their needs.
• Strong focus on client satisfaction, time management, and helping teams find optimal designs through teamwork.
• Partner closely with engineering to ensure design feasibility, delivering design specifications, interactive prototypes, and redlines to guide development.
• Collaborate with product managers, business analysts, and QA teams to ensure design quality through delivery and launch.
• Foster strong client relationships, acting as a trusted advisor and accountable for delivery excellence.
• Participates in the internal product design discipline by seeking out and providing guidance to other designers, creating an inclusive, supportive and fun environment

Business Development

• Contribute design expertise to proposals, scoping, concept development, and statements of work using prior work examples.
• Showcase the business impact of design through metrics, case studies, and past project outcomes.

Qualifications

• Bachelor's degree in Product Design, Human-Computer Interaction (HCI), Graphic Design, or related field.
• Minimum of 5 years in end-to-end product design, from discovery to launch, in consulting, agency, or in-house product teams.
• Expert-level proficiency in design and prototyping tools (Figma and Maze).
• Strong communication skills, capable of articulating complex concepts to both technical and non-technical stakeholders.
• Portfolio of prior consulting or agency work that demonstrates broad digital design output and measured impact / results.
• Advanced knowledge and experience with creating and managing DesignOps in collaboration with business, product, and engineering stakeholders.
• Intermediate understanding of HTML, CSS, JavaScript, React, Angular, and native mobile for seamless design-development collaboration a plus.
• Experience with designing on platforms like AEM, Drupal, M365 and SharePoint, Salesforce, and ServiceNow a plus.

Other consultancies talk at you.

At West Monroe, we work with you.

We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.

You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe
is an Equal Employment Opportunity Employer
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