Senior Scrum Master

COMPANY OVERVIEW
Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

We are looking for a Senior Scrum Master (SAFe :Scaled Agile Framework) to enable and elevate high-performing Agile teams in a Lean-Agile, SAFe-driven environment. This role will be essential in driving value delivery, improving predictability, strengthening Agile maturity, and facilitating collaboration across the Agile Release Train (ART).

Key Responsibilities

1. Agile Team Coaching & Enablement

• Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles.
• Facilitate core Scrum ceremonies:
  Planning, Daily Stand-ups, Reviews, and Retrospectives
  .
• Foster
  self-organization, accountability, ownership
  , and cross-functional teamwork.
• Promote a culture of transparency, mutual respect, learning, and continuous improvement.

2. Program Alignment & PI Planning

• Prepare teams for
  Program Increment (PI) Planning
  with clear, achievable objectives.
• Identify, manage, and communicate
  cross-team dependencies and risks
  .
• Track delivery progress against PI objectives and ensure alignment with ART goals.
• Facilitate participation in ART-level events such as
  Scrum of Scrums and System Demos
  .

3. Impediment Management & Flow Optimization

• Remove team-level impediments or escalate when needed to maintain delivery flow.
• Monitor and improve workflow efficiency using metrics like
  flow time, cycle time, and WIP limits
  .
• Guide teams in backlog refinement, story slicing, and estimation practices.

4. Continuous Improvement & Agile Metrics

• Support teams in effectively using Agile metrics (velocity, predictability, flow metrics).
• Lead retrospectives with clear action plans and measurable improvements.
• Facilitate
  Inspect & Adapt
  sessions and Agile health assessments.

5. Stakeholder & Product Owner Collaboration

• Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog.
• Ensure open, aligned communication between teams, stakeholders, and the ART.
• Engage in Communities of Practice and mentor less-experienced Scrum Masters.

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.
• A minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments is required.
• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies is required.
• Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.
• Proficiency with Agile tools such as
  Jira and Confluence
  .

Skills

• Servant leadership with excellent facilitation skills.
• Strong communicator and conflict resolver.
• Analytical thinker able to stay focused under pressure.
• Experienced Agile coach and transformation change agent.
• Committed to diversity, inclusion, and collaborative team environments.

Benefits
:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available

Required Qualifications

• Bachelor's degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience.
• A minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments is required.
• Strong knowledge of Scrum, SAFe, Kanban, and Lean principles.

• Proficiency with Agile tools such as
  Jira and Confluence
  .

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available