Senior Product Manager

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Senior Product Manager
West Monroe is seeking a Senior Product Manager to join the Technology and Experience practice in Costa Rica.

This role will involve collaborating with client stakeholders across a variety of industries to understand and define functional requirements, write user stories, participate in backlog grooming, plan sprints and releases, and validate whether developed features and capabilities satisfy acceptance criteria and metric goals. You'll be involved throughout the software development lifecycle: from initial scoping, through detailed requirements gathering, and finally to validation of functionality and deliverables, working in collaboration with development teams to deliver solutions.

This is an exciting opportunity that will present the challenge of understanding client business problems and enabling our technical consultants to consistently develop and deliver solutions, including leveraging AI technologies to drive innovation and optimize business outcomes.

Responsibilities

• Work with key stakeholders and client personnel to understand and translate broad business goals and user pain points into detailed requirements, including identifying opportunities to leverage AI tools and techniques.
• Develop user stories and map process flows to support the design and development of software solutions for diverse, enterprise companies, incorporating AI-driven features and capabilities where applicable.
• Collaborate with client business/technology departments and West Monroe software engineering consultants to develop solutions that meet business requirements, including those that utilize machine learning models, natural language processing (NLP), and predictive analytics.
• Work with key stakeholders to prioritize features based on business value, development effort, and potential impact of AI-powered functionalities.
• Plan deployment and rollout of functionality to users in collaboration with client stakeholders and West Monroe software engineering consultants, ensuring proper integration of AI solutions and tools.
• Identify and address process pain points during the SDLC, including opportunities to automate workflows or enhance decision-making using AI technologies.
• Add to, groom, and assist in continuously refining product backlogs within an Agile/Scrum team environment, ensuring AI-related features are properly scoped and prioritized.
• Track development team milestones using project/product lifecycle management software, including monitoring the performance of AI models and ensuring alignment with business goals.

Qualifications

• Bachelor's degree in relevant field preferred, or equivalent experience required.
• Consulting firm/industry experience preferred.
• 5-7+ years of experience working in a technical business analyst or product management capacity, supporting SDLC teams and feature releases.
• Well-versed in authoring business/technical requirements and high-quality user stories with the ability to analyze, understand, and prioritize business problems, including those related to AI and data-driven solutions.
• Experience working in an Agile/Scrum sprint-based environment with a deep understanding of methodology concepts, techniques, and ceremonies.
• Proficient in the use of PM tools like Jira for managing and tracking Scrum projects, including managing AI-related tasks and tracking the performance of AI-powered solutions.
• Familiarity with AI technologies, frameworks, and tools such as TensorFlow, PyTorch, Azure AI, AWS AI, or Google Cloud AI is a plus.
• Ability to work with data scientists and engineers to define requirements for AI models and ensure proper integration into software products.
• Understanding of key AI concepts such as supervised/unsupervised learning, NLP, computer vision, and predictive analytics.
• Ability to multi-task and demonstrate a strong desire to take on new tasks and learn new things, including staying up-to-date with advancements in AI technologies.
• Strong written and oral communication, analytical skills, and problem-solving capability, including the ability to explain AI concepts to non-technical stakeholders.

Other consultancies talk at you.

At West Monroe, we work with you.

We're a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We're fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what's next.

You'll feel the difference in how we work. We show up personally. We're right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn't a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe
is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit  If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.