Business Analyst

This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today

What is the BA team and why join?

A business analyst focuses on the functioning of the business with empathy toward the end user.  They use their analysis skills and expertise to help our business grow and succeed by examining different aspects of their operations to identify improvement areas. They perform feasibility analyses, risk management reviews, design processes, and create technology requirements to maximize business operations.  They do all of this with the end-user experience in mind.

Responsibilities:

• Clearly understands the needs related to software management and recurring revenue product models by working closely with the Product Management, Product Owner, SMEs, and other business partners to communicate the product vision and client's needs to the team.
• Conducts the necessary research and analysis to ensure the appropriate information and context are available for the team to conduct productive story-writing sessions, with a focus on software management processes, technology, and methodologies.
• Translates business operational needs into data, process, and solution requirements with empathy for the end user; guides future uses of process, data, and technology, particularly in the context of software management offerings.
• Reviews or creates process and flow maps to document the business domain, with an emphasis on software management and recurring revenue processes.
• Documents any business rules and logic needed to incorporate a business process into the system, specifically for software management and recurring revenue models.
• Documents and identifies story dependencies to help facilitate backlog refinement and prioritization, with a focus on software management and recurring revenue.
• Assists the Product Owner with managing features and story maps to help them facilitate product strategy decisions, release planning, and prioritization of work, particularly in the context of software management and recurring revenue.
• Assists the Product Owner with defining what business value means to the client and how to assess each feature/story based on that business value to help maximize the value the team delivers, with a focus on software management product.

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Requirements:

• 2-5 years of experience in software management products and/or recurring revenue models. (XaaS, Consumption, Usage product offerings)
• Strong analytical, problem-solving, and communication skills, particularly in the context of software management and recurring revenue.
• Experience in billing and revenue management, order to cash relating to subscription or SaaS (Software as a Service) based lines of business.
• Experience conducting user research and associated tools, with a focus on software management and recurring revenue.
• Working knowledge of business applications to support quote-to-invoice business processes (CRM/ERP tools such as Oracle NetSuite, RecVue, Salesforce Billing & Revenue Management, Coupa, Etc.)
• Project and priority management skills, with experience in software management and recurring revenue projects.
• Ability to work independently and as part of a team, with a focus on software management and recurring revenue.
• Adaptability to changing business needs and priorities, particularly in the context of software management and recurring revenue.
• Adept at data gathering, modeling, and interpretation using excel, power BI, SQL or tableau
• Possesses an analytical mindset with a nose for metrics such as KPI generation and tracking, SWOT analysis, gap analysis, and cost-benefit analysis.

Preferred:

• Familiarity or working experience with AI, Salesforce, Quote to Bill Systems and Web UI
• Knowledge of SLDC frameworks including Agile and Scaled Agile

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more

World Wide Technology is an Equal Opportunity Employer.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All