Business Analyst, Fresh
hace 6 días
Our team, F3 Retail Support (F3RS), primarily supports the Amazon US Grocery Delivery business and its various verticals, including vendor, instock, and marketing managers, as well as distribution, selection, and pricing teams based in the US who have a direct impact on customer experience.
The Optimization & Excellence Program supports, coordinates, and facilitates structured improvement mechanisms that align with overall F3 business goals. Our team is looking for a top-notch Business Analyst who can transform complex operational data into clear, actionable insights by analyzing performance metrics and creating comprehensive dashboards that drive business decisions. The ideal candidate will conduct root cause analysis on operational inefficiencies, develop data-driven solutions, and maintain forecasting models for resource planning.
They will present executive-level reports and recommendations while ensuring data quality and accuracy in operational reporting. Additionally, they will proactively identify trends that impact performance and develop strategies to enhance operational efficiency across different business units.
Key job responsibilities
- Create and maintain operational reports to track key business metrics
- Support short-term planning and forecasting
- Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals
- Monitor and analyze efficiency metrics across different business units
- Work autonomously to meet targets and timelines
- Analyze metrics, identify performance trends, and report data to management
• Foster effective relationships with both individual contributors and management in a team environment
• Provide insights, support, and participate in business reviews as required
- Liaise with PMs and OMs to aid in communicating all policies related to process discipline
- Develop recommendations for process optimization and efficiency improvements
The ideal candidate is an adaptable individual who can deliver results in a timely manner. In this position, you will be responsible for designing and maintaining comprehensive operational dashboards and reports that track critical business metrics. You will perform regular deep-dive analyses to identify optimization opportunities and quantify potential impact on business outcomes.
BASIC QUALIFICATIONS- Bachelor's degree in Business, Analytics, or related field
- 2+ years of experience in business analysis or operations
- Strong proficiency in Excel and data visualization tools
- Experience in analyzing operational metrics and KPIs
- Strong problem-solving and analytical thinking skills
- Excellent communication and stakeholder management abilities
- Experience working with data mining on large datasets
- Experience in creating and maintaining dashboards
- Experience with SQL or ETL
- Experience with advanced use of SQL for data mining and business intelligence, or experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
- Experience designing processes to maximize efficiency
- Experience with process improvement methodologies
- Background in service operations or contact center environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Business Analyst, Fresh
hace 6 días
San Francisco, Heredia, Costa Rica Amazon A tiempo completo $60.000 - $120.000 al añoOur team, F3 Retail Support (F3RS), primarily supports the Amazon US Grocery Delivery business and its various verticals, including vendor, instock, and marketing managers, as well as distribution, selection, and pricing teams based in the US who have a direct impact on customer experience.The Optimization & Excellence Program supports, coordinates, and...
-
Marketing Manager F3RS, Fresh Grocery Support
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon A tiempo completo $30.000 - $60.000 al añoWe're seeking a talented Marketing Manager to join our F3RS team. You'll help drive marketing initiatives that enhance customer experience. As a Marketing Manager, you'll execute marketing strategies that bridge the gap between our US stakeholders and Amazon Fresh customers, ensuring seamless experiences across multiple touchpoints. You'll have the...
-
Marketing Manager F3RS, Fresh Grocery Support
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon A tiempo completo $80.000 - $120.000 al añoDescriptionWe're seeking a talented Marketing Manager to join our F3RS team. You'll help drive marketing initiatives that enhance customer experience. As a Marketing Manager, you'll execute marketing strategies that bridge the gap between our US stakeholders and Amazon Fresh customers, ensuring seamless experiences across multiple touchpoints. You'll have...
-
Marketing Manager F3RS, Fresh Grocery Support
hace 1 semana
San Francisco, Heredia, Costa Rica Amazon A tiempo completo $40.000 - $80.000 al añoDESCRIPTIONWe're seeking a talented Marketing Manager to join our F3RS team. You'll help drive marketing initiatives that enhance customer experience. As a Marketing Manager, you'll execute marketing strategies that bridge the gap between our US stakeholders and Amazon Fresh customers, ensuring seamless experiences across multiple touchpoints. You'll have...
-
Business Analyst
hace 4 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryThe Business Analyst position will focus on Finance and Accounting, Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing customer experience. You...
-
Business Systems Analyst
hace 4 días
San Francisco, Heredia, Costa Rica 360training A tiempo completoAbout 360training is a fast-growing leader in online training and certification for today's workforce. We help people launch and grow their careers with the credentials they need—anytime, anywhere. With an ever-expanding catalog of regulatory-approved courses, we're modernizing how professionals upskill across industries. Our culture is built around two...
-
Business Systems Analyst
hace 1 semana
San Francisco, Heredia, Costa Rica 360training A tiempo completo ₡55.000 - ₡73.000 al añoAbout 360training is a fast-growing leader in online training and certification for today's workforce. We help people launch and grow their careers with the credentials they need—anytime, anywhere. With an ever-expanding catalog of regulatory-approved courses, we're modernizing how professionals upskill across industries.We promote a culture of...
-
Business Analyst
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
-
Business Analyst
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...
-
Business Analyst I
hace 4 horas
San Francisco, Heredia, Costa Rica Movate A tiempo completoJob title:Business Intelligence Analyst ILocation:Ultralag, Heredia | HybridEducation:Bachelor's degree in Industrial Engineering, Analytics, or a related fieldExperience:Minimum 1 year of experience in a data analytics or business intelligence roleNo of Openings:1Summary:The Business Intelligence Analyst I supports operational excellence by transforming raw...
