Mergers & Acquisitions Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description
About Digital Technology:
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Role Overview
We are seeking an experienced M&A Manager with over 8 years of project or program management experience in a mid-to-large size company. The ideal candidate will have a proven track record of leading complex, cross-functional IT initiatives, preferably within the technology or SaaS industry, and experience in mergers and acquisitions (M&A).

Key Responsibilities

• Lead and manage multiple large-scale IT programs from initiation through delivery, ensuring alignment with organizational goals and strategic priorities.
• Oversee cross-functional teams including infrastructure, enterprise applications, and business stakeholders to deliver high-impact solutions on time and within budget.
• Develop detailed program plans, set milestones, allocate resources, and proactively identify risks and mitigation strategies.
• Drive acquisition integration projects to ensure seamless transitions and value realization.
• Monitor program performance using KPIs; report progress to senior leadership; adjust plans as needed for optimal outcomes.
• Foster a culture of continuous improvement by implementing best practices in project management methodologies (Agile/Scrum/Waterfall).
• Manage stakeholder communications across global offices.
• Ensure compliance with company policies and regulatory requirements throughout all phases of the program lifecycle.
• Collaborate with Change Management teams to deliver strategies that assist staff and stakeholders throughout the transition, supporting adaptation to new technologies and processes.
• Recognize potential avenues for cost optimization and operational efficiencies within IT post-merger, including identifying redundancies and resource optimization.
• Support the integration of IT personnel and processes to establish a unified work environment.
• Undertake comprehensive assessments of the target's IT systems, infrastructure, and capabilities to identify challenges and synergy opportunities.

Qualifications
To be successful in this role you have:

• Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years of experience managing complex projects/programs in mid-to-large organizations

• PMP certification is preferred

• Direct experience in mergers and acquisitions (M&A) with a proven track record of leading complex, cross-functional IT initiatives in mid-to-large organizations

• Experience within the technology or SaaS sector is strongly preferred.
• Demonstrated success leading cross-functional teams through periods of rapid growth/acquisition.
• Strong understanding of IT Infrastructure and enterprise applications solutions is highly desirable.
• Excellent communication skills with the ability to influence at all levels of the organization.
• Experience working in global environments across multiple time zones/offices is a plus.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Additional Information

Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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