Functional Analyst

COMPANY OVERVIEW

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

We are looking for a Functional Analyst - ERP Systems with strong experience in analyzing, designing, implementing, and supporting business processes within enterprise ERP platforms. The ideal candidate will have a solid understanding of system configuration, data integrity, and process optimization, acting as a bridge between business stakeholders and technical teams to translate requirements into effective system solutions. This role requires experience managing full life cycle processes, including configuration, testing, deployment, and continuous improvement, as well as skills in asset management, reporting, and compliance with software and hardware standards. The candidate should demonstrate strong analytical, communication, and problem-solving abilities, ensuring ERP functionality aligns with organizational goals and drives operational efficiency.

Responsibilities

• Analyze, document, and translate business requirements across functional areas (Finance, Procurement, Supply Chain, HR, etc.) into effective ERP system solutions and configurations.
• Collaborate with technical teams to design, implement, test, and deploy ERP enhancements, integrations, and upgrades that align with business goals.
• Conduct gap and impact analyses to identify opportunities for process improvement, automation, and system optimization.
• Manage and execute end-to-end testing (UAT, regression, integration) and ensure timely issue resolution before go-live.
• Provide user training, maintain system documentation, and deliver post-implementation support to ensure adoption and continuity.
• Ensure ERP data integrity, security, and compliance with company and regulatory standards.
• Act as a Subject Matter Expert (SME), supporting Mergers & Acquisitions, RFP processes, and collaboration with Product Owners and Business Partners.
• Partner with vendors and internal teams to monitor performance, resolve incidents, and drive continuous system improvements.

Education

• Bachelor's degree in Computer Science, Information Technology, Information Systems / Management Information Systems or bachelor's in Software Engineering.
• 2-4 years of experience in Asset Management, preferably in Service Now.
• Technical and/or ERP support background within the distribution industry is highly desirable.
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques.
• Basic knowledge of continuous integration / continuous delivery practices.

Skills

• Strong analytical and business problem-solving abilities to assess complex issues and design effective ERP solutions.
• Proficiency with ERP platforms (SAP, Oracle, Microsoft Dynamics 365, or equivalent) and strong understanding of system configuration and integration.
• Excellent communication and documentation skills in English and Spanish, with the ability to translate technical concepts into business terms.
• Ability to work cross-functionally and collaborate effectively with both technical and non-technical stakeholders.
• Strong interpersonal, teamwork, and collaboration skills to contribute effectively within Agile and project-driven environments.
• Demonstrated agile-development mindset with a strong customer focus and results orientation.
• Knowledge of project management methodologies (Agile, Waterfall) and the ability to adapt to changing priorities and business needs.

Benefits
:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available