Patient Process Specialist

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Patient Process Coordinator

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

 

As a Patient Process Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Process Governance & Documentation

• Owns the governance of end-to-end PACE processes (call handling, escalations, process changes, etc.), ensuring alignment with other business units (Sales, Service Advantage, etc.).
• Defines, documents, and maintains Standard Operating Procedures (SOPs), workflows, and policies.
• Reviews processes regularly to ensure relevance, efficiency, and compliance.

Operational Support & Escalations

• Acts as the primary point of contact for process-related inquiries and escalations.
• Provides guidance to supervisors, lead, and frontline staff on process adherence and exceptions.
• Analyzes process gaps, bottlenecks, and inefficiencies, identifying root causes and recommending solutions.

Continuous Improvement & Certification Governance

• Leads low to medium impact continuous improvement initiatives to enhance efficiency and customer experience.
• Serves as the governance lead and main POC for Lean Six Sigma White Belt and Yellow Belt certifications.

Business–Technology Alignment

• Acts as a bridge between PACE and technology teams during the design, testing, and rollout of new tools (CRM, IVR, knowledge bases, etc.).
• Partners with IT and operations teams to ensure tools support business needs and processes.

Project Management & Change Management

• Functions as Project Manager and Change Ambassador for small to medium projects within PACE, ensuring timely delivery, risk management, and stakeholder communication.
• Risk & Compliance
• Identifies and mitigates risks related to data handling, information security, and regulatory non-compliance.
• Ensures processes comply with internal governance frameworks and external regulations.

Your Skills and Expertise  

 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's degree in business administration, Industrial Engineering, Operations Management, or a related field OR High School Diploma and 2-3 years of related experience.
• Advance English C1
• 2–3 years of experience in a contact center, service operations, or similar environment.
• Proven exposure to process documentation, SOP creation, or workflow governance.
• Experience supporting or leading small process improvement or project initiatives.
• Knowledge of process improvement methodologies (Lean, Six Sigma) – White Belt or Yellow Belt preferred

Additional qualifications that could help you succeed even further in this role include:

• Previous role as a Supervisor, Team Lead, or Analyst.
• Strong proficiency with Microsoft Office programs. (Excel, Word, Power Point).
• Familiarity with CRM tools (Salesforce, Dynamics, or similar) and IVR/telephony platforms.
• Yellow Belt or Green Belt Certified.

Skills/Competencies:

• Strong analytical and problem-solving skills — able to identify root causes and propose solutions.
• Excellent organizational skills with attention to detail in process documentation.
• Strong communication and stakeholder management skills — able to explain processes to frontline staff and leadership.
• Adaptability — comfortable working between operations and technology teams.
• Project coordination skills — able to manage timelines, risks, and deliverables for small to medium projects.

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Belen, Heredia at least 1 day per week)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.

---