Implementation Project Manager II

hace 1 semana

San Francisco, Heredia, Costa Rica Movate A tiempo completo

Job title:
Implementation Project Manager II

Location:
Ultralag, Heredia | Hybrid

Education:
Bachelor's degree or equivalent work experience

Experience:
Minimum 2+ years of experience in operations, planning, or scheduling in a high-volume production environment.

No of Openings:
1

Summary:

The Implementation Project Manager II coordinates with Mid-Market and Enterprise clients and internal stakeholders to plan and execute product installations into client vehicles. This role requires rigorous attention to detail, strong problem-solving skills, and the ability to comfortably communicate with clients. The ideal candidate will bring a relentless execution mentality, an energetic, focused mindset, and experience in operations, planning, or scheduling.

Roles and Responsibilities:

  • Lead all aspects of product installations for large Mid-Market and Enterprise client vehicles, including accurate shipment of devices and accessories, coordination of technician resources, vehicle availability/access, project progress monitoring, and issue resolution.
  • Build high-level installation deployment plans which meet client needs and internal milestones. Establish appropriate client expectations regarding deployment process and schedule.
  • Generate supplier work orders and client sales orders consistent with planned delivery schedules and lead times.
  • Coordinate with Logistics to ensure devices are shipped accurately and timely, are installed on-time, are functioning properly, and are generally meeting client requirements. Follow up on execution and supervise progress.
  • Monitor and report on supplier and client performance against planned installation activities (Plan projects, Initiate execution, Track progress, Confirm completion).
  • Maintain detailed project planning records within our ERP and CRM systems in support of deployment schedules. Investigate, reconcile, and resolve any data discrepancies.
  • Serve as the critical escalation contact for clients on shipment and/or installation-related issues, working to ensure accurate and timely resolution.
  • Perform other duties as assigned.

Required Skills:

  • Minimum 2+ years of experience in operations or planning/scheduling role in a high volume production environment.
  • Strong planning and time management skills.
  • Strong written/verbal communication and interpersonal skills.
  • Process and detail-oriented with strong organization skills and ability to maintain and keep track of multiple information sources.
  • Proficiency in Microsoft Word and Excel.
  • Experience working in a cross-functional role with multiple key stakeholders and under tight deadlines.
  • Solutions-oriented with strong problem-solving skills.
  • Ability to work well under general direction and independently, majority of the time, to resolve issues.
  • Ability to function in a fast-paced, change-heavy environment and prioritize tasks to meet deadlines.
  • Advanced English B2+-C1

Desired Skills:

  • Experience working with clients, particularly juggling multiple client engagements at once.
  • Experience managing installation, logistics, or deployment projects.
  • Familiarity with supply chain processes, vendor management, or technical installations.
  • Salesforce and NetSuite experience is a plus.

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