Tech Support Eng

hace 1 semana


San José, Costa Rica Cloud Software Group A tiempo completo

**About This Team**: include 2-3 lines about your team and what they do within the organization and company.

**Job Description/Responsibilities**:

- Work is moderately supervised
- Works to achieve operational targets within job area with direct impact on department results.
- Works independently on larger, moderately complex projects/assignments.
- Sets objectives for own job area to meet the objectives or goals of projects and assignments.
- Responsible for making adjustments or recommended enhancements in systems.
- and processes to solve problems or improve effectiveness of job area.
- Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex.
- Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.
- Communicates with contacts typically within the department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.
- May work to influence parties within own job function at an operational level.
- May provide guidance and assistance to entry level professionals and/or support employees.

**Required Experience/Skills**:

- Established and productive professional position.
- Typically requires some work experience in non-support position.
- Requires practical knowledge of job area typically obtained through advanced education combined with experience.
- Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience; or an advanced degree without experience.

**Optional Experience/Skills**:

- additional languages

**About Us**:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.



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